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Customer not receiving PayPal receipt notification

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. Driver Training Inc
    Member

    When a customer submits a payment through the Gravity Forms PayPal addon, they are not receiving a payment receipt notification. The business owner still receives the PayPal receipt, but the customer does not.

    Ultimately, I would think this was a PayPal issue, except it just started happen 2 days ago. The problem started when I changed the "Support License Key". Prior to this change, both the business owner and customer would receive a PayPal receipt via email after the payment was completed.

    http://www.virginiadrivertraining.com/classes/driver-education

    Posted 11 years ago on Thursday March 21, 2013 | Permalink

  2. Rob Harrell
    Member

    Handling via priority support.

    Posted 11 years ago on Friday March 22, 2013 | Permalink

This topic has been resolved and has been closed to new replies.