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Database Error After Activation

Gravity Support Forums » Plugin Support » Gravity Forms

  1. crowinck
    Member

    I just installed and activated the plugin for the first time on our development site, and got these errors (I replaced someone of the actual info with what it was in brackets):

    WordPress database error: [Table '[subdomain]_[domain]_c.[prefix]_rg_form_meta' doesn't exist]
    SHOW INDEX FROM [prefix]_rg_form_meta WHERE Key_name='form_id'

    WordPress database error: [Table '[subdomain]_[domain]_c.[prefix]_rg_lead_detail_long' doesn't exist]
    SHOW INDEX FROM [prefix]_rg_lead_detail_long WHERE Key_name='lead_detail_key'

    The site is in WordPress 3.2.1 on a server with PHP 5.3 and MySQL 5.

    Do you know what this is?

    Posted 12 years ago on Tuesday November 8, 2011 | Permalink

  2. crowinck
    Member

    Also, please consider using a generic avatar that is gender neutral.

    Posted 12 years ago on Tuesday November 8, 2011 | Permalink

  3. Carl Hancock
    Administrator

    It looks like necessary database tables and associated table columns weren't created.

    I would suggest uninstalling Gravity Forms by going to the Settings page under Forms and then choosing Uninstall.

    Then make sure the database user configured in your wp-config.php file that your WordPress site uses has ALTER permissions. That user really needs FULL permissions. It needs to be able to create new tables.

    Then I would suggest re-installing Gravity Forms.

    If this issue happens again then you may need to contact your web host. That is a database error related to columns not existing.

    Posted 12 years ago on Tuesday November 8, 2011 | Permalink

  4. Carl Hancock
    Administrator

    The avatar is a placeholder. If you want to customize your avatar, configure one at http://www.gravatar.com and associate it with your email address and it will automatically be used.

    Posted 12 years ago on Tuesday November 8, 2011 | Permalink