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delete field not deleting

Gravity Support Forums » Plugin Support » Gravity Forms

  1. startac
    Member

    I just installed gravity forms and I'm working on my first form. I entered a few fields just fine. Then I entered a multiple choice field. Decided that I didn't want it and clicked to delete it. Got a popup confirmation to delete the field. Clicked OK.
    The field did not delete. Tried it a few more times with the same result.

    I clicked to save the form and it's stuck on "saving please wait"

    I saw some other posts with similar issues and people saying it was a conflict with one plugin or another. Is there a list somewhere of plugins that could cause potential issues with this plugin?

    How do I fix the problem I'm having right now?

    I tried clicking on edit forms and then went back into the form. There's a blank space where the field existed. When I roll over it I get the option to edit (which does nothing when clicked on) or delete which gives me the same confirmation but does not delete.

    Posted 14 years ago on Friday July 2, 2010 | Permalink

  2. Carl Hancock
    Administrator

    You will need to deactivate ALL other plugins and activate the default WordPress theme. It could be a plugin or even a theme causing a conflict which is why I said activate the default WordPress theme.

    Then test Gravity Forms and see if you can replicate the issue. If the form works fine then it is a theme or plugin conflict.

    - Activate your theme
    - Test Gravity Forms to see if you can replicate the issue

    If the form works fine then it is a plugin conflict. If the form doesn't work now then it is a theme conflict involving javascript your theme is outputting in the admin.

    If the form works fine then check for plugin conflicts.

    - Activate each plugin one by one
    - Test Gravity Forms to see if you can replicate the issue after each plugin

    There isn't currently a list of plugins that conflict. A lot of times users don't report back what plugin caused the conflict, and plugins are changed and updated so often that when a plugin is reported it is corrected and then works fine.

    If it's not a javascript issue that is causing the problem then it could be a special character issue with the values in the multiple choice field. What were the values for your multiple choice field?

    Posted 14 years ago on Friday July 2, 2010 | Permalink

  3. startac
    Member

    thanks for the quick reply. i disabled all the plugins first. went back to the form and it was still exhibiting the same behaviour.
    (a blank area where the multiple choice had existed with the option to edit or delete)
    i then tried switching the theme to the default and went back to the form. the blank area disappeared. i have tried to recreate the issue and can't...

    I am using an Artisteer generated them.

    Posted 14 years ago on Friday July 2, 2010 | Permalink

  4. Carl Hancock
    Administrator

    I'm a little confused. So when you switched to the Default theme the field was deleted or you were able to delete it? I think something (specifically javascript) in the Artisteer theme is interfering with the Gravity Forms javascript.

    With the default theme installed try creating some test forms, and delete fields as part of your tests.

    Then with the Artisteer theme activated do the same.

    My hunch is something in the Artisteer theme is causing javascript issues. The Artisteer theme shouldn't be outputting ANY javascript in the admin. This is a common mistake made by developers (theme and plugin).

    Posted 14 years ago on Monday July 5, 2010 | Permalink

  5. startac
    Member

    sorry let me be a little more clear:

    there was an area in the form that looked blank but when i rolled over it with the cursor, i got the edit and delete field option.

    i disabled all of the plugins except for gravity forms and the problem was still there

    i then switched to the default wp theme (twenty ten) and went back to the form. the blank area where the field had been was gone. so i didn't have to delete it.

    i then re-enabled the artisteer theme and everything was still ok. i have since created half a dozen forms and all are just fine. no problems saving editing or deleting fields. i haven't been able to re-create what happened.

    Posted 14 years ago on Thursday July 8, 2010 | Permalink

  6. Carl Hancock
    Administrator

    It sounds like for whatever reason the data associated with that form is corrupt. Which is why it is acting the way it is and your other forms are acting fine.

    Posted 14 years ago on Thursday July 8, 2010 | Permalink

  7. mrav
    Member

    I'm having the same problem (FRUSTRATING!). I can't delete the fields I accidentally put in. I've had my site for 1 1/2 and I'm not changing my theme to the WP default theme. I'm currently using Contact Form 7. I decided to go with Gravity Forms thinking it's an upgrade to CF7.

    Please help me fix this.

    Thanks

    Posted 11 years ago on Thursday January 10, 2013 | Permalink

  8. Chris Hajer
    Key Master

    @mrav, the suggestion to change to the default theme is to temporarily check for theme conflicts.

    Please verify you are using the latest version of WordPress (3.5) and Gravity Forms (1.6.11).

    Please check for theme and plugin conflicts by using these instructions http://rkt.gs/testing

    Please verify how much RAM you have available to both PHP and WordPress.

    Whenever something in the form builder does not work (like the delete function for fields) it's normally due to a JavaScript conflict. That could be coming from another plugin or the theme.

    Posted 11 years ago on Thursday January 10, 2013 | Permalink