PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Did not receive receipt after purchase!

Gravity Support Forums » General » Pre-Purchase Questions

  1. omnilux
    Member

    I purchased Gravity Forms single site license and have not received a receipt or download link. Paypal did not take me back to the Gravity site.

    Please advise!
    >K

    Posted 14 years ago on Sunday November 28, 2010 | Permalink

  2. Kevin Flahaut
    Administrator

    What email address did you use to make your PayPal purchase? I cant find any record of the email that you registered on the forum with.

    Have you checked your spam folder to see if the confirmation ended up there?

    Posted 14 years ago on Sunday November 28, 2010 | Permalink

  3. omnilux
    Member

    I used kevin@orchardattheoffice.com

    PayPal finalized my CC transaction, then failed to return to the Gravity site.

    >Kevin

    Posted 14 years ago on Sunday November 28, 2010 | Permalink

  4. omnilux
    Member

    Hey Kevin - no, there's nothing in my junk folder either. How do I download?

    Kind regards,

    >Kevin

    Posted 14 years ago on Sunday November 28, 2010 | Permalink

  5. Kevin Flahaut
    Administrator

    Kevin,

    I can't find any transaction in my PayPal history from that email address. You probably need to get in touch with them and confirm that the transaction was actually completed or cancel that transaction and try the purchase again.

    Posted 14 years ago on Sunday November 28, 2010 | Permalink