double submission and payment

had a user today submit the exact same form 6 seconds apart with 2 separate transaction id's ...both submissions charged her credit card

is it possible that the user clicked the submit button 2 times,in frustration of waiting for the credit card to clear?

Is this normal that 2 clicks could create this problem?

shouldn't the form submit and payment clear after just 1 click?

Older people tend to click things 2 times...at least Ive noticed that ...any insight ...dont need this happening to much,and would like to curb this behavior if possible.

Thanks
Steve

So your saying the form is working as intended
that's fantastic!

Ahhhh, am I off-base here in thinking that the javascript you are sending me too ( thanks for the link to google by the way ) should be built into the plugin???

Who wants forms submitted 2 times?

the form wasnt submitted twice...it was submitted,there was an error the form told her so......... ...the user corrected the error,and then submitted the form......yes pushed the button twice...which would be normal...if they make an error

Chris,
Had this issue yesterday too. Client submitted it over 3 times. Where do we place this javascript code to disable the submit button once they clicked it.

yes its paypal pro

the submission processed twice .....as did payment ( we then had to refund the dollar value )

ill look into the javascript .....but it would seem to me that it should be built into the plugin,its your plugin...im just a user......youll do as you think is best.

the bare minimum the javascript should be in a text file.."place this in the head of your document if you dont want to issue refunds" sending your users ( some of whom are non coders ie: me ) off to try and figure out how to fix a problem ..that probably shouldnt exist.................to me at least...doesn't make sense.

other than this ...great plugin