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Drop Downs + Custom Field not functioning correctly...

  1. Hi guys, I finished up my form just a few days ago and began testing it filling out different submissions when I ran into this strange issue.

    I have several Custom Field Drop Downs with Conditional Logic in them and for some reason no matter what option you choose from the drop down it posts "Choice A" to the custom field. So I couldn't figure out what was going on but when I looked at the GF Entries, the correct/actual choice made on the drop down is there.

    I'm not sure if I did something wrong or if it is a bug. I've even (thinking I did something wrong in the build) deleted the drop downs and re-created them but the same thing is happening.

    Have you guys heard of this issue before? Is there a work around or a hook I can use to correct it?

    I look forward to your response.

    Thanks guys!
    Taylor Gauge

    Posted 9 years ago on Friday June 18, 2010 | Permalink
  2. Haven't heard of this issue before but will try and see if we can recreate it on our end to determine the issue.

    Posted 9 years ago on Friday June 18, 2010 | Permalink
  3. Any word on this issue Carl? I can set up a WP Login if necessary for one of you to help me troubleshoot. I just don't want to have to manually go in an change every single entry going forward.

    Posted 9 years ago on Monday June 21, 2010 | Permalink
  4. What version of Gravity Forms are you running? You can find this from the Forms > Settings page.

    Posted 9 years ago on Monday June 21, 2010 | Permalink
  5. Sorry, should have put that in the original post.

    I already manually upgraded GF to fix the category bug in the last release.

    GF v1.3.12.2
    WP v2.9.2

    I'll try to explain the issue a little better also.

    On my custom field drop down their is a list of approx. 25 choices. No matter what choice you select from the drop down it posts the first choice in the custom field of the post. In the GF Entries though, it is capturing the correct choice from the drop down. In case it matters, there is also conditional logic for that drop down to appear (not sure if that affects this or not).

    Posted 9 years ago on Monday June 21, 2010 | Permalink
  6. Is there anyway you can do a screencast that walks me through this? I'm unable to recreate the issue on my end. If I create 2 Custom Field drop downs and the 2nd one is conditional on the first they both submit properly and the correct data is stored.

    Try using http://www.screenr.com to create a video screencast to explain the issue and that may help us understand the issue better so we can try and recreate it on our end.

    Posted 9 years ago on Tuesday June 22, 2010 | Permalink
  7. Are the post custom fields that are conditional and should be hidden are what are being saved with the first choice? Double check, I have recreated this specific issue. If a conditional category field is hidden it still saves the first item. We will look into this. Is this what is happening for you?

    Posted 9 years ago on Tuesday June 22, 2010 | Permalink
  8. Hey Carl, here's the screencast...

    http://screenr.com/OUm

    I think I understand what you're saying but I don't think it's the case. I have four different drop downs, each of them being visible based on another drop down which you will see on the screencast. For each "Military Branch" that you choose it displays a different "Rank" drop down. It does not post the hidden drop down answers just the first selection of the displayed drop down.

    At least you are seeing what I am. I thought I was crazy at first because It doesn't look like anyone else is having a similar issue (based on searching the forum).

    Thanks again for you help!

    Taylor Gauge

    Posted 9 years ago on Tuesday June 22, 2010 | Permalink
  9. It's directly related to the bug I mentioned above where hidden conditional post fields are still storing the data in the post.

    What is happening is your custom field dropdowns all use the same custom field key. So the first option that is being stored is actually the first option in the last drop down that is processed... even if it's hidden.

    We have noted the bug and will be correcting it in the next release. The only work around right now until we can fix this and release an update would be to use a different custom field for each of the branch ranks.

    Posted 9 years ago on Tuesday June 22, 2010 | Permalink
  10. I'll try that and let you know if it works or not. Thank you for all of your help Carl! The support around here is worth more than the GF plugin itself.

    Thanks again!
    Taylor Gauge

    Posted 9 years ago on Tuesday June 22, 2010 | Permalink
  11. Let me know how it goes Taylor, i've already noted the bug I described above and we will include it as part of the development for the next release.

    Posted 9 years ago on Tuesday June 22, 2010 | Permalink
  12. It kind of worked, but now my post displays all of the hidden ranks as well. That's just a WP coding issue at that point. I can take it from there.

    Thanks again,
    Taylor Gauge

    Posted 9 years ago on Tuesday June 22, 2010 | Permalink