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Duplicate submissions/emails

Gravity Support Forums » Plugin Support » Gravity Forms

  1. highbias
    Member

    Hello,

    I just started getting duplicate submissions (and notification emails) for a couple forms. This just started 4 days ago for both. No plugins had been added/updated at that time and we were not getting duplicates before then.

    Is there anything else besides a plugin conflict (and user submitting multiple times) that could cause this? I'm getting like 8 duplicates per submission and they are all coming in at the same time so it is not multiple submissions by the user.

    Update: not all coming in at the same time...just got another duplicate... :)

    Thanks!

    Posted 11 years ago on Tuesday January 22, 2013 | Permalink

  2. Chris Hajer
    Key Master

    There is nothing in Gravity Forms that will do this. Once the notification is handed off to wp_mail(), Gravity Forms is done. You can have a plugin which processes the content of a page multiple times, which can double or triple the notifications (Facebook Connect and many social sharing plugins will do this, processing the content of a page to find places to stick their buttons.) A cache could also be the culprit.

    It could also be due to a change on the server where the site is hosted.

    If you submit from the form preview, will you receive multiple notifications?

    If you want to rule out multiple form submissions by the same person, you can use this JavaScript snippet to disable the submit button after the first submission: http://pastebin.com/TR1Lu7Tb

    That code will go in your theme's functions.php. Change the form ID on line 4 or remove the underscore and form ID altogether to have this code apply to all Gravity Forms on your site.

    Posted 11 years ago on Tuesday January 29, 2013 | Permalink

  3. oh.techies
    Member

    Hi Chris,
    Should the snippet you posted be pasted verbatim into the functions.php file? I tried appending the code and ended up with a Wordpress error in the file, occurring on the first line of provided code.

    I'm sorry to ask, but I'm not versed in how a lot of this works and I confess I'm taking a bit of a Frankensite approach.

    Posted 11 years ago on Tuesday February 19, 2013 | Permalink

  4. Rob Harrell
    Member

    You may need to slightly adjust that code to account for the php tags that surround it. See this page for helpful information on that:

    http://www.gravityhelp.com/documentation/page/Where_Do_I_Put_This_Code%3F

    Posted 11 years ago on Tuesday February 19, 2013 | Permalink

  5. glennroush
    Member

    I just started getting this same issue and have made no changes to my site or forms.

    This issue just started for me in the past week.

    Are you sure there isn't a bug. I am using version 1.6.12.

    Posted 11 years ago on Monday April 15, 2013 | Permalink