I have previously created form 'templates' and been able to duplicate the forms and do minor individual modifications to suit needs. I now find that when I go to Form Settings > Properties > Title and try to make adjustments to the Title I get a 'pink' message stating: "There was an error while saving your form. Please contact our support team"
PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.
Duplicating Forms Problem
-
Posted 12 years ago on Wednesday April 4, 2012 | Permalink
-
Hey Keith, could you send me a login to rob@rocketgenius.com so I can take a look?
Posted 12 years ago on Wednesday April 4, 2012 | Permalink -
Hello Keith,
I have done some research on your issue and it turned out to be a conflict with your theme. You will notice if you deactivate your theme, the forms will start saving again. What is happening is that the theme is modifying the $_POST variable globally and using the stripslashes() function to "clean" variables. The problem is that running stripslashes() on the global $_POST variable is not a good practice and ends up creating conflicts like this one. There isn't really anything we can do at our end to get around this problem, so what I recommend is that you contact the theme developer. If he needs clarification, we will be happy to point him in the right direction.Posted 12 years ago on Friday April 6, 2012 | Permalink
