E-mail not received « Gravity Support Forums

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jaaph
Member

This is driving me crazy with frustration. I was just chatting with my hosting support for 2 hours.... The problem: Gravity forms sends a notification mail, but I do not receive it. From the debugging reports it seems that the mail is leaving the server. Other people (other addresses) *do* receive the mails. But it never arrives in my e-mail account (outlook). And if this does not work my website is worthless.... I did all kinds of things. Installed 2 different SMTP plug in's. Set to port 26. Used different 'from' e-mail addresses. Looked in the spam box. Looked at the web mail.

So, do you know who I could hire to solve this? It is not really a Gravity forms problem I think. But of course I cannot use Gravity, unless I solve this. Who should I talk to??? My own WP expert doesn't know what to do. WPQuestions is closed. My hosting support doesn't know what to do. Where can I find someone to fix this???

Posted 12 years ago on Friday March 30, 2012 | Permalink
jaaph
Member

My website: http://www.iepdoc.nl
Form is here: http://www.iepdoc.nl/inschrijven/

Posted 12 years ago on Friday March 30, 2012 | Permalink
alanna
Member

I am having the same problem. The notification emails are delivered when I test with a personal gmail account but they do not come through to my Outlook. I tried an smtp plug-in but no luck. Our hosting company (mt) instructed me to disable local email on their server since I'd be using a third-party - through smtp. Still not able to get it working so I'm interested in how this is answered.

Posted 12 years ago on Thursday April 5, 2012 | Permalink
jaaph
Member

First I came here, to Gravity support. Found several responses to 'e-mail notifications not working' posts. But they all came down to: this is not a Gravity problem, this is a hosting problem. So I went on to chat with my hosting support (for 2+ hrs...)

But eventually I did solve the problem. Someone on the themeforest forum said: “First you should do this: get rid of all your smtp plugins. They might be worsening your problems. Now create a simple php script to use your domain name to send an email”.

So, since I had no idea how to work with a PHP script, I Googled “create a simple php script to use your domain name to send an email” and then I found a forum where several people reported the exact same problem and (!) several different solutions.

The solution that worked for me was: in cPanel (Bluehost provider) I set the DNS zone for e-mails to ‘external hosting’.

Because, this was the problem:
a. My web site and e-mail are hosted with two different providers.
b. My web domain does have the same e-mail addresses set (because at first, I wanted to move my e-mail there).
c. So now when sending e-mail from my web domain, the system wanted to deliver the mail ‘locally’, and it could not, because my mail is hosted elsewhere. Then the mails disappeared.

After I changed this setting, everything was fine and I did receive the mails. I did leave the SMTP plug in on, because it's the only way I know to set the 'From' field in the confirmation mails. I did reset it in Gravity a few times, but that didn't change the from address...

So, Alanna, if you don't have different providers, I suggest you Google “create a simple php script to use your domain name to send an email” there were lots of other solutions on that forum.

Posted 12 years ago on Friday April 6, 2012 | Permalink
jaaph
Member

SOLVED

Posted 12 years ago on Friday April 6, 2012 | Permalink
Rob Harrell
Member

Thanks for posting your solution!

Posted 12 years ago on Friday April 6, 2012 | Permalink

This topic has been resolved and has been closed to new replies.