PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

E-Mail Notifications

  1. Eeaassyy
    Member

    Hi there,

    ive got some problems setting up any emaol notification for admin or users.
    I wanted to create a simple contact form like:

    "Message"
    "Your E-Mail"
    "send"

    I got the latest version and i enabled the notification for admin and users...i typed in all the data, but no matter what i do i dont receice any mails....

    whats wrong?

    Posted 10 years ago on Thursday July 8, 2010 | Permalink
  2. Eeaassyy
    Member

    some other people her seem to have the same problem.....seems to be a bug...

    just 4 the info:

    - i checked spam filters
    - i tried different mail adresses
    - i checked my hosts availability
    - i checked settings

    everything is like it should be but this plugin just dont work.
    If anyone is able to help: I wont install ANY wp plugin i dont know and type in all my server data...

    Posted 10 years ago on Thursday July 8, 2010 | Permalink
  3. Eeaassyy
    Member

    no one?

    Posted 10 years ago on Thursday July 8, 2010 | Permalink
  4. Eeaassyy
    Member

    Lol....even here...ERROR: Could not establish a database connection ...what a waste of time and money...bad work guys...

    Posted 10 years ago on Thursday July 8, 2010 | Permalink
  5. Eeaassyy
    Member

    allright...seems like no support here. Now i remember..that bug and the support were the reasons for my leaving some years ago...

    Posted 10 years ago on Thursday July 8, 2010 | Permalink
  6. First of all you posted your original request 50 minutes ago. It's 1:50pm here and we are just returning from lunch. Hence, no response. So calm down.

    Second, if your Gravity Forms is not sending email it is not a bug. It is a server configuration specific to your site setup. Gravity Forms uses the built in WordPress mail function call, it doesn't have it's own mail function.

    Depending on your server setup you may need to send email via SMTP by installing AND properly configuring a WordPress SMTP plugin. Most users who need to use SMTP use this plugin:

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    As for "ERROR: Could not establish a database connection" that is a server error, not a Gravity Forms error. So if you are having an issue, can you please provide more details so we can assist you with this? Where is it happening? When is it happening? etc. It's most likely a database server issue, WordPress couldn't connect to the database.

    This is the first time you have posted reporting an issue about having problems sending email notifications. So as far as not being able to resolve this issue in the past, you never reported it. Your only prior support forum post was blasting us for features that you couldn't find and exclaiming how you had been cheated when in actuality you had not upgraded to the version of Gravity Forms that had those new features and were running an older version.

    We are here to help, and go out of our way to help our users, but we would hope users requesting support would do so in a rational manner.

    Posted 10 years ago on Thursday July 8, 2010 | Permalink
  7. Eeaassyy
    Member

    I knew some of those plugins to send smtp mails but i dont think i will install them...i just dont trust anyone i dont know and i wont type in my serverdata in those forms...
    so i probably just have to fin another working plugin. I m sure i found one in the past, just cant remember its name now.

    The "ERROR: Could not establish a database connection" was HERE at gravityhelp.com NOT at my site. I tried to leave a response and got this error...so maybe you should check your server.

    And by the way...I really dont think my server has problems with non SMTP Mails, cause i dont have probs with any of the sripts running on my server(s) and some of them send non SMTP mails.

    (Sorry for my bad englisch, I come from germany and maybe my english is not that perfect)

    Posted 10 years ago on Thursday July 8, 2010 | Permalink
  8. Yep, all servers sometimes have hiccups and issues. Hence the error you received.

    As I mentioned, Gravity Forms uses a core WordPress function to send email. If it isn't sending email it is because your server is not allowing it to. In these instances it requires you to use SMTP to send your email. SMTP is a more reliable and secure method of sending email.

    If you aren't comfortable installing an SMTP plugin, thats your call.

    Posted 10 years ago on Thursday July 8, 2010 | Permalink
  9. Some years ago? The plugin and these forums aren't even a year old yet. We're always happy to help and try to do so in a timely manner, but people need to have reasonable expectations.

    Posted 10 years ago on Thursday July 8, 2010 | Permalink