PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

E-mail notifications/forwarding coming in several hours late

Gravity Support Forums » Plugin Support » Gravity Forms

  1. justinmbp
    Member

    We haven't had this issue until recently. When someone submits a form, it is set up to forward to our dispatch e-mail. However, lately they have been coming in several hours late and it seems to be at random. Sometimes they're really late, and sometimes it is immediately. Any ideas?

    Posted 11 years ago on Tuesday January 8, 2013 | Permalink

  2. David Peralty

    If e-mail notifications are being delayed, this is almost always a server issue, as things are working but something is stopping them from being sent out. The way e-mail notifications work in Gravity Forms is that Gravity Forms uses WordPress' wp-mail.php (sendmail) system to send out e-mails. And your server is just supposed to pass them on. This isn't always what happens though.

    Here are our troubleshooting steps for notifications:
    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    I recommend you contact your web host, and/or switch to SMTP to see if you can rectify the issue.

    Posted 11 years ago on Tuesday January 8, 2013 | Permalink