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E-mail notifications/forwarding coming in several hours late

  1. We haven't had this issue until recently. When someone submits a form, it is set up to forward to our dispatch e-mail. However, lately they have been coming in several hours late and it seems to be at random. Sometimes they're really late, and sometimes it is immediately. Any ideas?

    Posted 7 years ago on Tuesday January 8, 2013 | Permalink
  2. David Peralty

    If e-mail notifications are being delayed, this is almost always a server issue, as things are working but something is stopping them from being sent out. The way e-mail notifications work in Gravity Forms is that Gravity Forms uses WordPress' wp-mail.php (sendmail) system to send out e-mails. And your server is just supposed to pass them on. This isn't always what happens though.

    Here are our troubleshooting steps for notifications:
    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    I recommend you contact your web host, and/or switch to SMTP to see if you can rectify the issue.

    Posted 7 years ago on Tuesday January 8, 2013 | Permalink