@hotels "All this other nonsense"? The only thing we ask is for users to register on the support site. Registering on the support site gives you access not only to the support forums, but all of the support resources such as Documentation, Downloads, etc. Users generally want access to these resources.
We can't provide all customers with a support e-mail address. Handling support via e-mail is much harder to manage and makes it difficult to have multiple people contributing to support. Forums are easier to manage and allow us to have multiple people providing support without bouncing emails around back and forth. It's more efficient.
There isn't a known issue with reCAPTCHA. It's a 3rd party service and can have issues now and then as it's a hosted service by reCAPTCHA. Have you entered your reCAPTCHA license keys into the Settings page? Can you post a link to your form so we can see the issue happening and inspect the HTML output?
As for your email issue, email issues are always related to web server configuration issues. Gravity Forms doesn't send the email notifications, your web server does. Gravity Forms uses the built in WordPress wp_mail() function to send email. After that it is up to your web server to actually send the email.
A couple questions regarding email...
- Who is your web host?
- Is the site hosted on a Windows or Linux server?
- Have you tried testing email notifications using different email addresses (ex. @gmail.com, @yahoo.com, etc.) to determine if it's email specific?
- Have you checked your spam filter to see if the email was flagged as spam?
You will have to do some troubleshooting, starting with the above to determine the notification issue. It's going to be a web server issue, not a Gravity Forms plugin issue. We can assist you in determining the problem, but ultimately it's going to be due to your web server.
Posted 13 years ago on Wednesday May 11, 2011 |
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