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Easy Fancy box stops working in gravity form multiple step

  1. Hi We are facing a problem when using multiple step form with easy fancybox. The problem is, we have a link in the first step of a multiple step form, that when clicked open a lightbox with some information on it. The problem occurs when we try to go to the next form step and forget to fill any required field. For our surprise when we try to open the lightbox again it doesn't work anymore.

    The same occurs when we have others links (opening lightbox) across the steps of the form. In the first step everything works fine but when we step ahead the lightbox stops opening.

    Have you ever faced a problem like that?

    Posted 7 years ago on Monday March 25, 2013 | Permalink
  2. Do you have a link to the page on your site where we can see this form?

    Posted 7 years ago on Monday March 25, 2013 | Permalink
  3. That's the page that contains the form i've described.

    The required field is the one with the label: "Li e concordo com os termos do contrato"

    http://novohosting.netpoint.com.br/hospedagem-aplicar-teste/

    Posted 7 years ago on Tuesday March 26, 2013 | Permalink
  4. What do I need to click on this page to get the form to open in an Easy Fancybox?

    http://novohosting.netpoint.com.br/hospedagem-aplicar-teste/

    Posted 7 years ago on Tuesday March 26, 2013 | Permalink
  5. The link: "termos do contrato"

    Posted 7 years ago on Tuesday March 26, 2013 | Permalink
  6. I clicked that link and I received this modal with a terms and conditions text area. Screenshot http://minus.com/lbgEDrJhyFvTHG

    However, I can't see a way to submit the form from there. Sorry I'm having a hard time helping you with this.

    Posted 7 years ago on Tuesday March 26, 2013 | Permalink
  7. 1) try to submit the main form "Plano Básico" without check the item "Li e concordo com os termos do contrato" (Which opens the lightbox)

    2) the item "Li e concordo com os termos do contrato" is a required field, and you will not be able to go to step 2, then try to open the lightbox, you will notice that it is not possible to open it anymore.

    Posted 7 years ago on Tuesday March 26, 2013 | Permalink
  8. I did exactly this, but I never saw a lightbox in the first place. Can you capture a screenshot or movie of the process in action to be sure I am doing it the same way?

    Posted 7 years ago on Sunday March 31, 2013 | Permalink