PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Edit button not working on new fields

  1. brianc
    Member

    First off according to the installation all of the above checked out so it 'shouldnt' be an issue of incompatibility.

    PHP Version 5.2.10
    MySQL Version 5.0.67
    WordPress Version 2.8.4
    Gravity Forms Version 1.0.1

    When I add any new field whether it be advanced, standard or post field and then click on EDIT. Nothing happens. The typical javascript dropdown that should occur when you click edit on the field doesn't engage. It is worth noting that the UNTITLED FORM edit selection works(the field that comes preloaded when you add a new form), its just new fields that I try to add that wont let me edit them.

    I can also delete, the delete functionality works on all fields.

    Thoughts?

    Posted 9 years ago on Thursday September 10, 2009 | Permalink
  2. Thats very strange Brian, this issue hasn't been reported by any other users so it could be a plugin conflict. I'm going to contact you via email so we can work on this issue and then post the resolution here on the forum.

    Posted 9 years ago on Thursday September 10, 2009 | Permalink
  3. Just dropped you an email on the email address associated with your GravityHelp.com account if you can check it out and get back with me so we can resolve this issue. Thanks!

    Posted 9 years ago on Thursday September 10, 2009 | Permalink
  4. brianc
    Member

    I went ahead and found the problem. Its this plugin:

    http://www.dellanave.com/blog/ddn_wp_splittest-0.2.zip

    Further reading here:

    http://www.dellanave.com/blog/2009/07/15/how-to-split-test-your-wordpress-theme-w-plugin/

    I use it to split test my wordpress install. Maybe its something with that cookie he is using in it??

    Posted 9 years ago on Friday September 11, 2009 | Permalink
  5. I'm not aware of how a cookie would effect it, but we will download that plugin and see what could be causing the conflict. Thanks Brian!

    Posted 9 years ago on Friday September 11, 2009 | Permalink
  6. josey
    Member

    I'm having the same problem. I don't use the plugin, and I went through deactivating each of my active plugins and trying the 'edit' link... no luck?

    These are my active plugins:
    Hackadelic Sliding Notes
    Improved Include Page
    runPHP
    WP-Cufón
    Yoast Breadcrumbs

    I'm about to update the last 2, I'll let you know if that helps.

    Thanks

    Posted 9 years ago on Monday September 14, 2009 | Permalink
  7. Yea, let me know if that helps. If not, submit a contact us form and i'll get with you via email and send you the latest developer build and you can try that before we debug. Thanks!

    Posted 9 years ago on Monday September 14, 2009 | Permalink
  8. brianc
    Member

    I tried adding this form on another site to see if it works there and not having any luck on it either. Same problem. This particular site even has NO plugins active (except gravity forms) so i know its not a plugin issue it seems.

    Both sites use the Thesis Theme however.

    Posted 9 years ago on Monday September 14, 2009 | Permalink
  9. It could very well be a conflict with Thesis. Can you try it on a site with no plugins running the default Kubrick theme?

    Also, remember to try uninstalling the plugin from the plugin Settings screen, deleting it entirely from the server, reuploading and then activate the plugin.

    If it still doesn't work after trying the above and determining if it is Thesis specific or not, hit me up on the Contact Us form and we can go back and forth via email and then post the resolution here once we resolve it.

    Thanks!

    Posted 9 years ago on Monday September 14, 2009 | Permalink
  10. brianc
    Member

    Carl it might also be worth noting that both sites I encountered the problem on - both were having widget problems. Basically all drag and drop functionality doesnt work, on the widgets page, dashboard page etc.

    It almost seems to me you guys should build out a "safe mode" option which just bypasses all the ajax/javascript and simply open up all fields on the page.

    I know WP core has that built into the screen reader option which you can toggle a safe mode on the widgets page to bypass just that in case it becomes bjorked.

    Posted 9 years ago on Monday September 14, 2009 | Permalink
  11. Just FYI Brian, I reached out to Chris Pearson to see if he would be interested in working together to insure compatibility with Thesis and Gravity Forms. I didn't get a very encouraging response from him. Not that i'm surprised. Chris likes to operate as if the rest of the WordPress community doesn't exist.

    Posted 9 years ago on Monday September 14, 2009 | Permalink
  12. Brian: The issue is happening due to a conflict with something. Be it a plugin or a theme.

    On a fresh install of WordPress with the Kubrick theme and no other plugins or themes, Gravity Forms works without any issues with the widget area.

    I have noticed other plugins causing the Widgets in 2.8 to not work. One is the Event Calendar plugin, which renders the widget drag and drop functionality unusable.

    Gravity Forms itself also doesn't have a widget (yet) so it isn't adding anything to the Widgets page interface.

    Posted 9 years ago on Monday September 14, 2009 | Permalink
  13. Hey Brian,

    I installed Gravity Forms and what I believe is the latest version of Thesis, the 1.5.1 release.

    I have no other plugins activated or installed. It is working fine for me. I can manage the widgets no problem, add/edit forms, etc. You can see it in action here:

    http://www.carlhancock.com/

    Like I mentioned, if you are encountering issues in the admin on the widget editor, etc. Then there is some other conflict going on. We just have to try and determine what exactly it is.

    Like I said, hit me up via the contact us form and we can take this issue to email and get it resolved.

    Posted 9 years ago on Monday September 14, 2009 | Permalink
  14. brianc
    Member

    This was a thesis bug. I upgraded to a patched version (after reading issues with other users) which fixed it. Thanks for your help Carl.

    Posted 9 years ago on Tuesday September 15, 2009 | Permalink
  15. Good to hear Brian. Glad to see you got it working.

    Posted 9 years ago on Tuesday September 15, 2009 | Permalink
  16. josey
    Member

    @brianc

    Please inform us of what you did with Thesis? I'm using Thesis as well, I also have the Widget/AJAX problems.

    The 'edit' button is still a problem for me. I'm running Thesis 1.5.1

    Posted 9 years ago on Thursday September 17, 2009 | Permalink
  17. I have emails Brian to see if he can fill me in on the details and also notified him of the update to this thread. Hopefully he responds soon.

    Posted 9 years ago on Thursday September 17, 2009 | Permalink
  18. brianc
    Member

    Thesis 1.5 was patched with Thesis 1.5.1 for the specific widget problem that I was encountering. Subsequently that bug was what seemed to have nuked the edit ability in gravity forms.

    I upgraded to 1.5.1 and it fixed it.

    Perhaps Josey its another conflict such as a plugin.

    Posted 9 years ago on Thursday September 17, 2009 | Permalink
  19. josey
    Member

    Thanks brianc, perhaps?

    It now seems to drop down automatically, upon hoover over edit button, but then zips up again upon typing. Also, the Adv tab when clicked, exits the drop down.

    I am reading a lot of widget related issues in Thesis Dev forum. Appears it may or may not have been resolved with 1.5.1 ...

    Posted 9 years ago on Thursday September 17, 2009 | Permalink
  20. @josey I replied to your email. Let me know the additional information when you get a chance, although this very well could still be a Thesis issue as you pointed out. If you find out anymore about the issues in the Thesis Dev forum, let me know.

    Posted 9 years ago on Thursday September 17, 2009 | Permalink
  21. And just FYI, i've already reached out to the Thesis developer to try to work together on resolving any conflicts our mutual customers may have and my attempts were met with resistance. He isn't interested.

    Posted 9 years ago on Thursday September 17, 2009 | Permalink
  22. @josey Just emailed you on the issue. After poking around we discovered that while your site is running WordPress v2.8.4, for some reason it's running the old version of jQuery (1.2.6) and not the new version of jQuery (1.3.2) that WordPress v2.8 introduced. I'm not sure why this is the case as v2.8 should have introduced the new version. Did someone on your end manually change the version of jQuery to the old version?

    One of the reasons Gravity Forms requires WordPress v2.7 is the jQuery version that it introduced. So that is why you are encountering issues with the field editors acting strangely.

    Posted 9 years ago on Friday September 18, 2009 | Permalink
  23. I'm also having this problem - the "edit" button doesn't work. However:

    - I'm not using Thesis
    - I'm running JQuery 1.3.2
    - I'm running Wordpress 2.8.4

    My environment info:

    PHP Version 5.2.6
    MySQL Version 5.0.67
    WordPress Version 2.8.4
    Gravity Forms Version 1.1.3

    I'm running Firefox 3.5/ Mac OS 10.6, but it also is non-functional in Safari.

    Any ideas?

    Posted 9 years ago on Monday September 21, 2009 | Permalink
  24. Ah. Found the problem. Beware the Use Google Libraries Plugin:
    http://wordpress.org/extend/plugins/use-google-libraries/

    Once I disabled this plugin, everything worked wonderfully.

    Posted 9 years ago on Monday September 21, 2009 | Permalink
  25. Thanks Bill, we will look into why the google libraries plugin is causing a conflict.

    We rely on the jQuery core that WordPress 2.8+ ships with, we don't package our own version of jQuery with the plugin so any change to this could cause a problem. But I don't see why having the jQuery called from Google would cause a problem, but obviously it is.

    I'll download it and check it out and see if there is anything we can do to resolve the conflict.

    Posted 9 years ago on Monday September 21, 2009 | Permalink
  26. I am having this issue as well. But unlike the others above, I am NOT using Thesis and NOT the Google Libraries Plugin...

    PHP Version 5.2.11
    MySQL Version 5.0.81
    WordPress Version 2.8.4
    Gravity Forms Version 1.1.3

    I'm not sure what to do. I have tried Firefox, Safari, and Internet Explorer.

    - Jes

    Posted 9 years ago on Saturday September 26, 2009 | Permalink
  27. @jesb Please let us know what plugins and themes you have activated.

    The best thing to do to test initially is to deactivate ALL plugins except Gravity Forms and then reactivate them one by one, checking Gravity Forms each time to see which one is causing the problem.

    If this is a new install and you have no forms yet, another thing you can try is uninstalling the plugin completely using the uninstall routine on the Settings page, delete the plugin from the server, reupload the plugin and reactivate like normal.

    Posted 9 years ago on Sunday September 27, 2009 | Permalink

This topic has been resolved and has been closed to new replies.