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Editing a Form Creates a New "Empty" Form Instead of Modifying Old One??

  1. cbisel
    Member

    I am having problems with Gravity Forms now. I have been using it for awhile now without a problem at all. Tonight I tried adding a new form. After saving it and trying to preview it, I get the error "Oops! We could not locate your form."

    So I went back in to edit the new form and none of my work was saved inside. For the title it says "Untitled Form." So I redid all my work and typed the title back in and hit save and was told that name was already used. So I created a new title and then hit save.

    Same thing - won't display on a page or load a preview of it. I just get the "oops" error. I went back to the form list and as crazy as it sounds, now there are 2 new forms.. the previous one and a new one with the new name I typed in!?

    I continued this for about an hour, modifying a form and it just keeps doing the same thing—creating new "empty" forms. If I then edit that new form, it creates another one! The right titles are in the main form list page, but when you go inside to edit them, then the title and all info is missing.

    I contacted my host, Hostgator, thinking maybe this was a server/database thing, and after about 2 hours, they came up with nothing. They said without an actual "server" error that can be traced, there is nothing they can do. Everything seemed fine on their end. They even "cleaned" my database, and it still is doing this.

    I tried doing everything that seems to be posted here to initially diagnose a problem. I tried installed the default theme "ten" - no change. I deactivated all plugins and then reactivated Gravity Forms - no change.

    I was going to send my admin username and password to you on your "contact us" but it told me not to. So I am hoping this info in here might help you to help me.

    I am terrified now to even click "edit" on one of my two forms that were working fine for fear it will corrupt them. But at some point soon, I will need to. Help!

    Thanks,
    Curtis

    I am running:

    PHP Version 5.2.17
    MySQL Version 5.1.56
    WordPress Version 3.2.1
    Gravity Forms Version 1.5.2.8

    Posted 12 years ago on Saturday September 3, 2011 | Permalink
  2. This sounds like a database problem. The changes aren't being saved. Have you recently migrated your site to a new server or made any other changes to your site that you are aware of?

    Posted 12 years ago on Tuesday September 6, 2011 | Permalink
  3. cbisel
    Member

    Oh no. I was afraid you would come up with this diagnosis, because that means I am in a situation where I don't know how to fix my problem.

    As I said above, the technical support (chat) guy from Hostgator said everything looked good on his end with the server and the database and said it had to be something with the plugin. So if you think it's not the plugin, but the database.... Yikes.

    Hostgator seemed quite convinced it was the plugin when he had me load up a post, type something in it, and save it. When after doing a few things on my site, and then went back into that post and the information was indeed saved, he said that showed the database was working.

    I did migrate my site once from 1&1 to Hostgator, but that's been many months and the site was fine since then. The site was recently restored from a backup at Hostgator (a week go I think it was), but this problem was happening before that.

    Would it help you to check out my plugin using my admin credentials?

    Curtis

    Posted 12 years ago on Tuesday September 6, 2011 | Permalink
  4. Yes. We would need your WordPress admin login and your HostGator login in case we need to look at PHPMyAdmin to inspect your database. You can send this information to me directly at carl@rocketgenius.com and reference this forum post when doing so that way I know what it is in reference to.

    Posted 12 years ago on Tuesday September 6, 2011 | Permalink