PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Elegant Themes Gleam Problem

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Noel Green
    Member

    Anyone have any idea why the form isn't showing up on the "contact" page here?
    http://174.120.168.123/~tnplh/

    It shows up if you go to the direct page.

    Posted 11 years ago on Monday October 1, 2012 | Permalink

  2. Chris Hajer
    Key Master

    I see; it works correctly here:
    http://174.120.168.123/~tnplh/contact-us/

    How did you get it into that lightbox? That will likely be a clue to why it's not working. If you added that to a page template directly with the function call, you have to include your own scripts using the gravity_form_enqueue_scripts function: http://www.gravityhelp.com/documentation/page/Gravity_form_enqueue_scripts

    If you eliminate the conditional logic in the form, will the form display in the lightbox then? If so, that would point to a JavaScript error or jQuery error.

    Posted 11 years ago on Tuesday October 2, 2012 | Permalink

  3. Noel Green
    Member

    Yep... it works without the conditional logic. It must be something to do with JQuery. I'm guessing the theme has some "triggers" that the main stuff isn't using correctly.

    *ugh* Okay... I'll dig around in it. :P

    Thanks!

    Posted 11 years ago on Tuesday October 2, 2012 | Permalink

  4. yaya85
    Member

    Hi Chris,

    I gett exactly the same problem on the same theme, also when i disable the conditional logic, then the form shows up, but still doesn't work well.

    I post this issue on Elegent themes, and they doesn't support 3rd part plugins.

    Can you may be tell me what to do??

    Thanks!

    Posted 10 years ago on Tuesday June 25, 2013 | Permalink

  5. Richard Vav
    Administrator

    @yaya85 can you post a link to a page containing your form that is using conditional logic and failing to appear so we can take a look.

    Posted 10 years ago on Tuesday June 25, 2013 | Permalink

  6. yaya85
    Member

    Hello richardvav,

    Thanks for your replay, i made two forms for you to see what i mean.
    form 1 is with ''conditional logic'' so the form doesn't show up. this is the link: http://www.sunnytan.nl/#!/reserveren/

    form 2 is the same form with out ''conditional logic''
    The form show up, but also doesn't work well.
    http://www.sunnytan.nl/#!/reserveren2

    Hope you can find an solotion to use Gravity forms correctly.

    Thanks!

    Posted 10 years ago on Tuesday June 25, 2013 | Permalink

  7. yaya85
    Member

    @richardvav do you have time to look at the form issue on my website please?
    I would like to start, but the form i purchased Just does ‘t work well.

    Regards, Liza

    Posted 10 years ago on Tuesday July 2, 2013 | Permalink

  8. Richard Vav
    Administrator

    Hi Liza,

    Sorry I didn't get an email notification you had replied. So your form is there but the inline display:none style isn't being removed by the Gravity Forms scripts, that usually suggests a javascript error but I didn't notice one being reported by Chrome's developer tools. I am not familiar with that theme so how are you embedding the form and how are the Gravity Forms scripts being included?

    Posted 10 years ago on Tuesday July 2, 2013 | Permalink

  9. yaya85
    Member

    Hi richardvav,

    Thank you for your replay, i inclued the form in a empty page like on this image >
    http://sunnytan.nl/reserveren.png

    On other themes it works great, but i don't know why it doesn't show op with conditional logic?
    But when i press preview from the backoffice, the form shows up and work??

    Is there no other way to include the form in the page?

    Thanks!

    Posted 10 years ago on Tuesday July 2, 2013 | Permalink

  10. Richard Vav
    Administrator

    Have you tried contacting Elegant Themes support? The other way to embed a form is by adding the function call to a theme template http://www.gravityhelp.com/documentation/page/Embedding_A_Form

    Posted 10 years ago on Tuesday July 2, 2013 | Permalink

  11. Rob Harrell
    Member

    Also, perhaps these last two posts here will shed some light/options:

    http://www.gravityhelp.com/forums/topic/elegant-themes-breaks-gravity#post-64207

    Posted 10 years ago on Tuesday July 2, 2013 | Permalink

This topic has been resolved and has been closed to new replies.