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Email Address Issue?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. 4WardMotion
    Member

    We have had problems receiving email notifications to our work email addresses, but not any others. We thought that it had to do with our company, but after getting HostGator and our IT department on the phone together we have narrowed it down to what they believe to be a script error in the plugin. I have tried multiple different email addresses and they all work except for our companies email address which has a dash in it. Our company has the extension of gorman-gorman.com and it seems that the dash is causing the problems. Is there a way to test this and fix the problem if it is indeed a script issue with the plugin? Your help is greatly appreciated.

    Thanks!
    Tyy

    Posted 13 years ago on Wednesday June 1, 2011 | Permalink

  2. David Smith
    Member

    Hi Tyy,

    I did some testing (even so far as to register a domain with a dash in it) but I am receiving every email Gravity Forms sends. (screenshot of one of the emails).

    If you'd like, you can add my dash-domain email to your Gravity Forms "to" notification field and we'll see if it makes to me? david@dash-dash@info.com

    Posted 13 years ago on Wednesday June 1, 2011 | Permalink

  3. 4WardMotion
    Member

    Hey David,

    Thanks for your quick response. I just sent a form to you at the email address I saw on the screen shot. The one in the post had an extra @ and .com. If this is incorrect, please let me know. Thanks for your help!

    Tyy

    Posted 13 years ago on Wednesday June 1, 2011 | Permalink