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Email Confirmation But No Thank You

Gravity Support Forums » Plugin Support » Gravity Forms

  1. arobix
    Member

    I have the form settings set up to display text (Thank you for submitting your fundraising ideas/experiences). I get the email confirmation, but not the Thank you - and the information is still showing in the fields. I'm sure the visitor will think it has not been sent and will send it multiple times.
    http://kids.umpquawebdesign.com/fundraising

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  2. Chris Hajer
    Key Master

    Something is interfering with the submission of that form and the redirect afterward. That form should disappear and only the "Thank you" message should appear. The form should not be visible with the data in the fields after submission.

    I would check for plugin conflict first.
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Also, can you submit the form from the Form Preview?

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  3. arobix
    Member

    I got the emails for your tests. And I was able to send from the Form Preview...got the thank you message. I'll check the link you sent and let you know.

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  4. Chris Hajer
    Key Master

    Yes, I think I submitted 3 or 4 times. It was sort of weird. I use the Genesis framework a lot, so I don't think it's related to that. If you can submit the preview and saw your "thank you" then it's a plugin or theme conflict. My guess would be a plugin.

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  5. arobix
    Member

    I activated the 2010 theme and did NOT get the thank you message. The completed form was showing. I deactivated all the plugins and got the same results. Activated Gravity Forms, same results.

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  6. Chris Hajer
    Key Master

    With the default theme and no plugins active, other than Gravity Forms, you still get the same results? But you can submit fine from the preview page?

    Looks like the latest Gravity Forms and WordPress. I tried submitting with the Twenty Ten theme and got the same result as well.

    Very odd.

    Have you tried creating another form and inserting it into a new page, to see if the same thing happens there?

    I have a feeling it's going to be something really simple, but I can't put my finger on it.

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  7. arobix
    Member

    Hmmm, I have a form on the Contact Us page and it works fine (of course with 2010 and no plugins other than Gravity Forms).

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  8. Chris Hajer
    Key Master

    What does your shortcode look like where you inserted this form into the page? Can you copy and paste that here?

    After that, delete it and re-insert it with the icon. I think the shortcode got messed up inadvertently.

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  9. Chris Hajer
    Key Master

    I'm going to guess it looks like this:

    [gravityform id=4name=FundraisingIdeas]

    But it needs to look like this:

    [gravityform id=4 name=FundraisingIdeas]

    There should be a space between 4 and name.

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  10. arobix
    Member

    Oh, thank you, thank you! It was [gravityform id=4name=FundraisingIdeas]
    When I put a space between 4 and name, it worked! Amazing what such a tiny thing will do.

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

  11. Chris Hajer
    Key Master

    Phew. Glad you got that resolved. Please reactivate your theme and plugins. Hope you didn't lose any widget settings. Thanks for hanging in there!

    Posted 13 years ago on Thursday August 18, 2011 | Permalink

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