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Email Content Paragraphs / Layout / Formatting / Shortcode

  1. wordpressuser

    Is there any kind of guide for creating attractively formatted notification emails for GF? I do not know which HTML tags are ideal for email.

    It seems to be using span styles for simple things like underline. Also, with all the <p> tags, the emails sent to the user just look bad. There are multiple blank lines between each paragraph element. resulting in an odd, unattractive, and elongated email.

    This may be a separate issue... I'm not sure. For whatever reason, {Payment (Cardholder's Name):2.5} does not seem to show in the email either following successful transaction. Other Credit Card field options do though? Any ideas?

    I'm kinda exhausted, so I hope this makes sense.

    Posted 7 years ago on Saturday February 16, 2013 | Permalink
  2. If there is extra markup in your notification, like extra <p> tags and blank spaces, you probably have a theme or plugin conflict. Gravity Forms does not format the notification emails like that by default. If you paste a copy of a notification email at or we can take a look at one, or if you share the URL to the page where we will get a notification of our own, we can check the source and see what extra markup there is.

    Regarding best practices for HTML email, I normally look to the major email newsletter services for their advice.

    Basically, lots of tables, inline styles, font tags, etc. Mailchimp says "You have to code like it's 1996".

    Regarding the cardholder name, I'm not sure why that would be. We will need to see a copy of your form and the notification settings. It looks like you are using individual merge tags. Are you certain that one is correct, from the drop down?

    Posted 7 years ago on Monday February 18, 2013 | Permalink