When the prospective customer fills in an inquire form 2 emails are sent:
1. to customer with their inquire details
2. to us with prospective customer inquire details. The "From Email" field is filled with customer email address.
The second email is also received by our CRM system and the email is added in the customer communication email list.
If a new Prospective Customer submits the form then a new entry is created in CRM. However the CRM picks the email address but there is no customer name to pick.
For example I looked to a raw email I received and I could find the following information in it:
From: John Doe <jd@something.com>
However in the emails send by Gravity Forms the name is missing (in this instance "John Doe" would be missing). The net outcome is that our CRM is not able to properly handle the incoming email notifications from Gravity Forms because the name is not included in the From: email field.
The best option would be that the "From Email" would use the same implementation as Subject line so we can use something like:
{name_1} <{email_1}>
Posted 14 years ago on Wednesday September 22, 2010 |
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