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email is not being sent

  1. thefidler
    Member

    I setup a form,
    checked Enable email notification to administrators
    entered my email address, email from, reply to
    entered the subject and message

    but the email is not being sent. Is there something else in Gravity Forms or on my site that I have to do to get this to work?

    Posted 10 years ago on Thursday July 1, 2010 | Permalink
  2. There are a variety of reasons why you don't receive the emails. These range from mail server issues to web server issues.

    Are you not receiving the Admin Notifications or are User Notifications not working also? test both.

    First thing to do is to check your spam filter. GMail in particular is very picky and if you are not sending the emails via SMTP (which WordPress does not do by default) they could be getting caught in the spam filter. This could happen with other providers also. So that is the first thing to check.

    Another thing is the Send To and the Send From address. If they are the same, sometimes your email server may not like that if they aren't sent via SMTP for security reasons.

    Configuration will depend on your web hosting. Gravity Forms uses the built in WordPress send mail function. You may need to use a SMTP plugin to force WordPress to use SMTP to send emails.

    You can try this one:

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    SMTP is a more reliable way to send email. A lot of email servers have a problem with email sent via PHP for security reasons.

    Make sure your notifications are setup properly, check your spam filter, try sending to another email address and if that doesn't work try installing, activating and configuring the SMTP plugin above.

    Posted 10 years ago on Thursday July 1, 2010 | Permalink