PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Email notification does not send

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jchebly
    Member

    I can not send email notification. I am using a mail @gmail

    Was functioning normally and suddenly brown

    Posted 14 years ago on Wednesday June 29, 2011 | Permalink

  2. Alex Cancado
    Administrator

    This is more likely a problem/change in your hosting. Can you please verify that your WordPress installation can send emails at all? You can do that by creating a test user, checking the "Send this password to the new user by email." box. Then verify that you got the email.

    Posted 14 years ago on Wednesday June 29, 2011 | Permalink

  3. jchebly
    Member

    Yes! This function normally.

    My Wordpress is sending all emails, but Gravity has stopped working

    Posted 14 years ago on Wednesday June 29, 2011 | Permalink

  4. Alex Cancado
    Administrator

    The other possible issue is the FROM email address. Some emails get blocked because of the FROM address. Try different ones and see if any of them gets sent. If all fails, I will take a closer look

    Posted 14 years ago on Thursday June 30, 2011 | Permalink

  5. kevinwlowery
    Member

    Yep. Mine is not working either. And I sent myself a text message via Wordpress.
    Thanks for any insight.

    Posted 14 years ago on Thursday June 30, 2011 | Permalink

  6. mmscholz
    Member

    My Gravity forms have all stopped sending emails to me. Was working last week and this week it has stopped working. I believe since the update.

    Posted 14 years ago on Thursday June 30, 2011 | Permalink

  7. Carl Hancock
    Administrator

    @kevinwlowery I'm not what sending a text message has to do with email notifications. As I mention below, email issues are always related to web server and hosting issues because your web server is what processes and sends the email, Gravity Forms does not.

    @mmscholz No changes have been made to notifications in the update. Your we server is what sends the emails, not Gravity Forms, so all problems related to sending email are always related to web server configuration issues.

    I would suggest testing your email notifications using a new email address, such as a GMail address. Test both the Admin and User Notifications using a GMail address. Some email issues are related only to the domain associated with the web site, some impact all email addresses. It just depends on whats happening with your web server. Also be sure to check the spam folder to make sure it wasn't flagged as spam.

    In the future please create a new support forum request when you encounter an issue rather than posting on someone else's request as we prefer to assist users individually, it's easier to manage that way.

    Posted 14 years ago on Thursday June 30, 2011 | Permalink