PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Email Notification Not Coming Through.

  1. Hi,

    just a quick question.

    I am certain that I tested a form online and it sent through an email - the online files are no longer up so I can't run that again right now. I am using a local server to build my site, and I am not getting emails when I test.

    Is it because I am doing this on a local server at the moment? I use Bluehost as my provider.

    Thanks!

    Hugh

    Posted 13 years ago on Thursday March 17, 2011 | Permalink
  2. Sending email is dependent upon the web server being able to do so. So it's entirely possible your local server isn't configured to properly send email so that could be why it is not working. Email issues with Gravity Forms are always related to the web server, not the plugin itself. Typically it's a configuration issue.

    Gravity Forms does work fine with BlueHost. We used to use them to host the Gravity Forms site itself for many months before upgrading to a more robust hosting environment earlier this year.

    Posted 13 years ago on Thursday March 17, 2011 | Permalink
  3. Yeah, I am hoping that the online version works ok. You upgraded to a more robust environment? I'm curious, may I ask what is was? If you can't discuss it openly, no problem.

    Thanks Carl.

    Hugh

    Posted 13 years ago on Thursday March 17, 2011 | Permalink
  4. Because BlueHost is a shared hosting environment and each site has limited server resources that it can use. The Gravity Forms site, licensing key and support site just generate too much traffic for the resources BlueHost assigns to each shared hosting account to be able to handle.

    We migrated to FireHost which will allow us to add additional resources whenever we need to do so. It is much more expensive but our server requirements are much more advanced than the average site.

    Posted 13 years ago on Thursday March 17, 2011 | Permalink
  5. Ah, I see.

    Well, Bluehost are giving me a little trouble about my file count - currently 160,000 and they want it below 50,000. I was considering looking at another solution. Maybe it's time.

    Thanks again!

    Hugh

    Posted 13 years ago on Thursday March 17, 2011 | Permalink
  6. @hugh71158 What you probably want to look at switching to is a VPS solution. This is a step up from shared hosting, but not quite a dedicated server. A lot of web hosts offer this, although BlueHost does not. One host you could look into is KahunaHost.com, which is run by the same guys that run OrganicThemes.com.

    Posted 13 years ago on Thursday March 17, 2011 | Permalink
  7. Carl, I really appreciate the info. So nice to get a conversation that is out with the purchased product - you guys really do rock!

    Hugh

    Posted 13 years ago on Thursday March 17, 2011 | Permalink