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Email Notification Not working (Google Apps)

Gravity Support Forums » Plugin Support » Gravity Forms

  1. ls41
    Member

    I read few other threads related to Email not working. Here is my situation.

    1) Using SMTP Plugin
    - Send Email via SMTP
    - SMTP Host (smtp.gmail.com) 465
    - SSL
    - Authentication enabled

    2) Test Email to gmail.com address works.

    No notification is send when message is submitted through Contact Form in the blog.

    3) Site Hosted at Dedicated Dreamhost server.

    Email notification was working perfectly without using SMTP plugin. Stopped working after Gravity Form latest upgrade.

    What should I do next?
    Site - happyschoolsblog.com

    Posted 13 years ago on Thursday April 14, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Send us a WordPress admin login for this site via our Contact Us form and reference this post and we can take a look and check it out.

    Posted 13 years ago on Thursday April 14, 2011 | Permalink

  3. ls41
    Member

    Done.

    Thanks.

    Posted 13 years ago on Thursday April 14, 2011 | Permalink

  4. Carl Hancock
    Administrator

    The form notification worked for me. What I would suggest doing is checking your spam box, and make sure the notification didn't get flagged as spam by GMail.

    I created a test form on your site called Test Form.

    Here is a screenshot of the notification I received via my GMail account: http://grab.by/9STM

    Here is a screenshot of the entry that was created on your site from the form I submitted: http://grab.by/9STO

    Posted 13 years ago on Thursday April 14, 2011 | Permalink

  5. ls41
    Member

    SMTP Plugin works, but the problem is From Email address is set to SMTP address, NOT the from address from the Contact form.

    And I agree that Google Apps SMTP is set is such way.

    Now the question is - why did I pay for a plugin which is depended on another plugin and which is turn depended on SMTP server works.

    I'm going to try using Hosts SMTP server and see if that would fix the issue.

    My situation reflects whats written in this post - http://www.gravityhelp.com/forums/topic/a-stoyy-about-email-notification-not-working

    Posted 13 years ago on Friday April 15, 2011 | Permalink

  6. Carl Hancock
    Administrator

    @ls41 This isn't a Gravity Forms issue. Gravity Forms isn't dependent on SMTP. Gravity Forms uses the WordPress mail function to send email. This is 100% entirely dependent upon your web servers ability to properly send the email.

    Gravity Forms can only send email if your web server can send email. Your web server is what actually sends the email. Gravity Forms just asks your web server to send it. It's entirely dependent upon your web servers ability to do so.

    That is how sending mail with PHP works. PHP doesn't send it. Your web server does, if your web server isn't setup to work properly then you need to do it via an SMTP server. Gravity Forms isn't an SMTP server, it's a forms plugin. We can't make your web server do something it isn't configured to do.

    On most web sites, this isn't an issue. GoDaddy is the host that primarily has this problem and their hosting services are nothing but trouble. The second worst when it comes to web servers not sending email properly is DreamHost.

    Who is your web host?

    Posted 13 years ago on Friday April 15, 2011 | Permalink

  7. ls41
    Member

    No wonder I'm having trouble. I'm hosted with Dreamhost. thanks for your clarification.

    Posted 13 years ago on Saturday April 16, 2011 | Permalink

  8. ls41
    Member

    Here link that explain how Google Apps SMTP resets From Email

    http://lifehacker.com/#!111166/how-to-use-gmail-as-your-smtp-server

    Above link might help others.

    Posted 13 years ago on Saturday April 16, 2011 | Permalink

  9. Empathik
    Member

    I just ran across this issue with a client "stuck" on Dreamhost.

    Installing the Configure SMTP plugin took 15 minutes to set up and test with a Google Apps account. http://wordpress.org/extend/plugins/configure-smtp/

    Gmail/Google Apps set-up info is pre-filled to make it even easier.

    </hassle>

    Posted 13 years ago on Tuesday November 29, 2011 | Permalink

  10. Carl Hancock
    Administrator

    Here is a great article from Joost de Valk on using GMail and SMTP with WordPress and Gravity Forms as well as how to improve reliability of email sent this way.

    http://yoast.com/email-reliability/

    Posted 13 years ago on Tuesday November 29, 2011 | Permalink