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email notification problem

  1. Hey guys, got a weird problem. I use multiple forms on my website which all previously send an email when a new entry submitted. Problem is that all stopped sending notification emails except 1 form. I double checked all settings and all are 100% similar, using the same emailadres. Checked email spam folder, nothing. It worked perfectly till a few weeks ago when I duplicated a form. That's the only thing I can come up with what changed. Double checked all fields, but nothing strange. Read about hosting not supporting sending email by PHP, but never had a problem with that and still 1 form is working. Any thoughts? Everything is up-to-date and my hoster is Media Temple. Hope you can help me out, because checking form entries by hand is a little 2007 ;P

    Posted 9 years ago on Sunday November 4, 2012 | Permalink
  2. We never really know why the email notification delivery becomes a problem on some hosts. But we do know that installation an SMTP plugin and sending mail via SMTP rather than the host's built in mail function takes care of 99% of email notification delivery problems. You can try any one of these:

    Configure and test that and see if you still have an email notification delivery problem with this one form.

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink
  3. Hi Chris, thank you for your reply. As off today I start getting new notifications again. Yesterday I noticed I wasn't using my file check scripts on the specific form which checks if files are over 4MB or 1024px wide. I guess the problem was including all fields in the notification email and people sending me 10 files (max files to include in the form) larger than 4MB so my host couldn't email them. Since I didnt have problems with a form which only allowes 1 file at the time. So... problem solved :)

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink
  4. David Peralty

    Thanks for letting us know. It isn't something I've had users check before and that could be hugely helpful for people.

    Posted 9 years ago on Tuesday November 13, 2012 | Permalink

This topic has been resolved and has been closed to new replies.