PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Email notification to administrator not being sent

  1. While developing a site I've implemented a contact form here, (http://legacy.playcreativedevelopment.com/?page_id=6), using version 1.5.2.8 of gravity forms. The entry gets saved appropriately to the database, however the email never gets sent. I've checked for both theme and plugin conflicts and found nothing. I have tried upgrading to version 1.6.11 hoping that it might fix my issue, and it did not. So I deleted my forms and data under settings and reinstalled version 1.5.2.8. What am I missing here?

    Posted 7 years ago on Friday January 4, 2013 | Permalink
  2. David Peralty
    Administrator

    Here are our troubleshooting steps for Notifications - http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 7 years ago on Friday January 4, 2013 | Permalink
  3. I'm concerned about using SMTP long-term as this is a site I'm developing for a client, so at some point I'm going to pass it off to them. If they don't use email at all them I'm stuck with them using my SMTP settings. If I keep using our SMTP settings and continue to add clients this way then won't I run into a wall of allowable relays?

    The weird thing is that I've used Gravity Forms on other sites before using the same shared hosting as I'm using now and have had no problems in the past.

    I've opened a support ticket with my host to see if they can investigate anything from their side of things as well.

    Posted 7 years ago on Friday January 4, 2013 | Permalink
  4. Out of curiosity I went back and checked on a site where everything was working fine before, and I can confirm that the old site no longer works as well.

    Posted 7 years ago on Friday January 4, 2013 | Permalink
  5. David Peralty
    Administrator

    We haven't changed anything we do in terms of Notifications. The changes have all come from how WordPress' sendmail works, hence the heavier requirements for workarounds.

    Posted 7 years ago on Friday January 4, 2013 | Permalink
  6. Can you explain what changed for how WordPress' sendmail works? Does Gravity Forms use it's own PHP sendmail function or does it somehow hook into WordPress for this?

    Posted 7 years ago on Monday January 7, 2013 | Permalink
  7. David Peralty
    Administrator

    It uses WordPress' wp-mail.php file/functions, and it has been changed greatly over the last two versions. This has created server or plugin conflicts that didn't exist before, but most people haven't worried about it because it is rare for most people to need it to work.

    Posted 7 years ago on Monday January 7, 2013 | Permalink
  8. I'm hoping my host can look into these conflicts and at least give me more specifics about them, but are there any other ways to address these conflicts without using SMTP?

    Posted 7 years ago on Monday January 7, 2013 | Permalink
  9. David Peralty
    Administrator

    I don't know of any other ways around the issue other than using SMTP. Sorry.

    Posted 7 years ago on Monday January 7, 2013 | Permalink
  10. David,
    I've had to use the SMTP workaround for our site - we rely heavily on our notifications. Just curious of your thoughts here - recently, we realized our notifications were not being sent once again, so I changed plugins, and now 2 of my 3 most important forms come through, but still having issues with a few others. I'm contacting my host as well. Any thoughts?

    Posted 7 years ago on Wednesday January 30, 2013 | Permalink
  11. David Peralty
    Administrator

    The best steps and advice we could come up with as a team is all here: http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 7 years ago on Wednesday January 30, 2013 | Permalink
  12. Fika
    Member

    Hi,

    I am also in panic mode. I just was told that no emails at all come through to our site. Prob after upgrading wordpress last time, but everything was working perfect before.

    @Dave, Is GF incompatible with latest version of wordpress?

    I am not using any other plugin to handle my mail. So I guess it uses WP Mail PHP.

    Any Advice? Is there a fix coming? Will I lose all emails sent that I did not know about?

    Posted 7 years ago on Monday February 4, 2013 | Permalink
  13. David Peralty
    Administrator

    Gravity Forms is known to work just fine with the latest version of WordPress. You will want to go through our Notifications Troubleshooting steps linked above.

    Posted 7 years ago on Monday February 4, 2013 | Permalink
  14. Fika
    Member

    Hi Dave,

    Yes I did take a look and part of that is installing another plugin to handle SMTP as there are no conflicts and all of this was working fine before.

    You mentioned above that "but most people haven't worried about it because it is rare for most people to need it to work."

    Is that because most people do not use PHP mail to handle their emails on wordpress? I just assumed that was the way to go and not needing to install something else..

    Posted 7 years ago on Monday February 4, 2013 | Permalink
  15. David Peralty
    Administrator

    When I said that, I was referring to the fact that most people in the WordPress world ever want or get an e-mail from their blog, so it isn't something that receives a lot of attention from the WordPress development folks.

    You might need/want to install and configure a SMTP plugin.

    Posted 7 years ago on Monday February 4, 2013 | Permalink