My form is set up so that users are passed off to paypal for their payment. I'm using the standard PayPal add-on. The emails to the administrator are going through fine and the notification to user appears to come through until i connect the form to PayPal, and then the Notification to User doesn't go out. you can see my form at ...
PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.
Email Notification to User not being sent when using PayPal
-
What is the payment status on the entries where the notifications do not appear to be arriving? If they are pending or processing, it's possible PayPal is having a problem with IPN, so Gravity Forms never knows the payment was made, and the user notification never goes out.
What are your settings in the PayPal feed for the user notification and the admin notification? Are either one or both set to not be sent until after payment has been made?
Posted 12 years ago on Tuesday December 18, 2012 | Permalink -
Thank you so much for the quick response. Somehow i overlooked the user notification checkbox in the PayPal feed, it was set to only send on payment approval. I unchecked and it's sending the email now. Thanks again for the fast response!
Posted 12 years ago on Tuesday December 18, 2012 | Permalink
