You will want them to check the PHP logs to see if there is an error that is stopping e-mails from being sent.
Our troubleshooting steps for this issue is as follows:
- Update WordPress/Gravity Forms
- Disable all Plugins except Gravity Forms
- Use the 2011 WordPress theme
- Install and configure a SMTP plugin
- Check host permissions for PHP sendmail
- Check logs to see if any issue is showing up
You are at the last step of that, and if there isn't a resolution, there isn't much we can do. You can test sendmail is working by creating a simple PHP script.
At the end of the day, it is about identifying the source of the issue, and Gravity Forms, like I mentioned before, doesn't really send e-mail. It hooks into WordPress, send WordPress the details and has WordPress send the e-mail. The SMTP plugin overrides this to make sure sendmail has a server to send e-mail through.
Here is the article from Yoast, a well known WordPress expert, that we also hand out to people having these kinds of issues as you may be able to glean some missing/mistaken detail to fix your set-up.
Posted 9 years ago on Monday August 6, 2012 | Permalink