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Email notifications don't go to SEND TO, but do go to BCC

  1. KellyAZ
    Member

    Hello,
    I have a strange notification problem where the address in the SEND TO EMAIL never receives an email.

    Running WP 3.13 and GF 1.5.2.3 w/Mailchimp add-on 1.4, on a shared hosting platform.

    I have notifications set up on 4 forms, but for some reason the admin email address in the SEND TO EMAIL field doesn't receive the mail. However, a different email address in the BCC field DOES receive the notification. (This is a different email domain but hosted on the same mail server). Other emails from the server to the WP admin address DO make it to it. Only the emails generated by GF seem to be the problem.

    To illustrate, I have a site "mysite.com", with a WP admin email account of "lee@mysite.com". The notifications are set to email to lee@mysite.com, and BCC to "support@differentdomain.com". The BCC message is received, but nothing makes it to lee@mysite.com. Both domains mysite.com and differentdomain.com are hosted on the SAME exchange server. I've also made sure the SPF records reflect the IP & name of the web server.

    Posted 12 years ago on Tuesday May 31, 2011 | Permalink
  2. KellyAZ
    Member

    RESOLVED - I opened a ticket with my hosting provider (MDDHosting) and they advised I needed to go into cPanel and set the MX mode to "remote MX" so that it will pull the MX record from DNS (the domain name & nameservers were set up previously at a different provider).

    Posted 12 years ago on Wednesday June 1, 2011 | Permalink
  3. Great! Glad you were able to get this resolved. :)

    Posted 12 years ago on Wednesday June 1, 2011 | Permalink

This topic has been resolved and has been closed to new replies.