PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Email Notifications not being received.

Gravity Support Forums » Plugin Support » Gravity Forms

  1. dmayer5
    Member

    Hello I added a gravity form for a website I created. I tested it out and received the notification with no problem (my email is hosted through Google Apps) and I was just contacted by my client that they aren't receiving notifications. I asked them to check their spam box but there is nothing in it. I changed the recipient to my email and tested the form and I got the email with no problem. The website is: http://www.kingsonmold.com. I have the website hosted on my reseller account but the DNS and Email is hosted through their IT company. Any idea why they aren't receiving the notifications in the inbox or even spam box?

    Posted 11 years ago on Wednesday March 20, 2013 | Permalink

  2. dmayer5
    Member

    FIXED. Changed MX records to remote server from my WHM panel.

    Posted 11 years ago on Wednesday March 20, 2013 | Permalink

  3. David Peralty

    Thanks for posting your solution. Glad you got it sorted out.

    Posted 11 years ago on Wednesday March 20, 2013 | Permalink

This topic has been resolved and has been closed to new replies.