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Email notifications not sending complete form

Gravity Support Forums » Plugin Support » Gravity Forms

  1. sprydigital
    Member

    When a user submits to one of our forms we expect (because of how we have that particular form configured) to receive an email showing all fields whether the person filled them in or not along with any information they did provide. What we're getting is the form with all the field questions but beyond the first two sections the answers consistently come to us (again via email) blank. When I log into our site to check to make sure the blank fields should actually be blank, they tend to have been filled in. We would like to view our form responses without logging into the website and so would appreciate some help making that happen. Can you help us fix this?

    Our configuration params are as follows:

    Currently we have the message set as {all_fields:empty}

    We have also tried {all_fields} with failed results.

    Thank you,

    TCC

    Posted 12 years ago on Monday October 1, 2012 | Permalink

  2. Chris Hajer
    Key Master

    When your entries and notifications seem to contain different information, the first thing to do is make sure you do not have a theme or plugin conflict. You can test for those by following these instructions http://rkt.gs/testing

    Common culprits are social sharing plugins, Facebook connect plugins or caching plugins. And plugin which processes the content multiple times can have this effect.

    Also, please submit from the form preview and see if your notification email matches the stored entry.

    Posted 12 years ago on Tuesday October 2, 2012 | Permalink