My form is getting notifications but it isn't receiving it for ONE entry.
3 entries were submitted today. All 3 went through Paypal for Payment.
The first one came to us fine at 7:56am
Second one did not come to us. it was submitted at 9:21am
Thrid one came to us fine at 9:30am
When I try to resend the Second one through Notifications it still doesnt send!
When i try to resend the first one. it Sends.
Please help me solve this. I don't want to miss any entries
What is different about entry #2? It's possible that your web server's email program does not want to deliver email which appears to be coming from that email address, if that's how you have configured your notifications (to come FROM the email of the person submitting the form.)
Please see our notification troubleshooting steps here:
http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications
Gravity Forms immediately hands all mail off to the WordPress function wp_mail(). After that, it is up to your web server's mail program to deliver the mail.
You mentioned all 3 going through to PayPal successfully. If that were not true, and you had checked the option "Send admin notification only when payment is received." then the notification would not be send until after payment was received. It sounds like your payment status was updated, so I do not think this is related. I just wanted to point it out in case anyone else has a similar problem in the future.
I have had it as coming from our email address, not theirs. I changed it to their email address, but it still didn't work.
I found another entry that also wasn't emailed from 22 March. There doesn't seem to be a common thing between them that isn't on other forms.
It can't be a theme/plugin conflict because other entries are coming to us fine. I'll try disabling theme and plugins at midnight anyway.
I'll try the SMTP sending. If you have any other suggestions, please tell me.
Glad that worked for you. Thank you for the update.
