PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Email notifications not sending to certain email addresses

  1. creativenicole

    I have gravity forms set up on a Wordpress Network and the contact form notifications aren't sending to all of the emails. They will work on gmail addresses usually, but many times when we use any email of the actual domain that the site is on (so an email going to from a contact form on is not going through. This has happened on a few sites, but not all, so I'd like to be able to find a solution asap.



    Posted 11 years ago on Friday May 4, 2012 | Permalink
  2. David Peralty

    Hi Nicole,

    Usually, a limitation like this is from your web host limiting how e-mails are sent so you don't spam people. Have you created the info account through your web host's administration panel? They may not let you send e-mail from the domain without doing so. Double check with them about any e-mail sending limitations they may have because it sounds like both WordPress and Gravity Forms is functioning fine if you are able to send e-mail to Gmail works.

    Posted 11 years ago on Monday May 7, 2012 | Permalink
  3. creativenicole

    Yes, of course the info email account has been created on the webhost (we'd have to have the email set up to know that it's not receiving those emails but receiving other ones) but it's not receiving any of the emails from the contact form on the website. I've had this happen with another account as well...where the email account of the domain is not receiving anything from gravity forms, but is receiving all email otherwise ( Same thing....if we set the admin email to a gmail account, they receive the notification of a new entry, but if we set it to one of the accounts of the domain, they don't.

    Posted 11 years ago on Monday May 7, 2012 | Permalink
  4. David Peralty

    Gravity Forms doesn't do any filtering of notifications. Gravity Forms takes the data from the form and sends it to WordPress' built-in wp-mail.php function. If you can send mail to Gmail addresses, then it is most likely a server issue and I would recommend contacting your host, explaining what you are trying to do and see if they can find any reason why you would be unable to send e-mail from WordPress from your own domain.

    Posted 11 years ago on Monday May 7, 2012 | Permalink
  5. walraven

    We are having a similar problem with Google Apps and have not been able to resolve it. It is happening with 2 different hosts same email domain. Maybe 1 out of 30 will arrive, we notice the problem more with groups ( than with individual emails from the same domain.

    Posted 11 years ago on Wednesday May 9, 2012 | Permalink
  6. David Peralty

    If WordPress is sending any e-mails at all, then it is either a Server issue or an E-mail host issue, neither of these are things we can do anything about as Gravity Forms is working. Maybe you are tripping spam filters somewhere along the line, I'm not certain, but you'll need to take to your e-mail provider or web host.

    Posted 11 years ago on Wednesday May 9, 2012 | Permalink
  7. insomstudios

    I am having the same issue with one site. I have used this on 50 other sites with no issue. I believe it is due to it being a google business account and only due to this recent update. Anything new yet?!

    Posted 11 years ago on Thursday May 10, 2012 | Permalink
  8. insomstudios

    it is 100% a google apps issue. They will simply not go through.

    Posted 11 years ago on Thursday May 10, 2012 | Permalink
  9. I experienced a similar problem when our website was hosted in a different location than our email. I needed to log into the cpanel of the website hosting and change a setting to allow the website form to send to an email address that was hosted outside of their system. Not a Gravity Forms issue at all, purely a hosting / email account setting issue. Hope that helps if anyone else experiences similar problems.

    Posted 11 years ago on Wednesday June 13, 2012 | Permalink
  10. creativenicole

    meleighsmith - thank you, that info is helpful. Do I need to go to where the email is hosted or where the website is hosted for the setting?

    Posted 11 years ago on Wednesday June 20, 2012 | Permalink
  11. Hello I'm having the same issue here.

    Have a multisite, with domain map. ( where I just changed the "A record" of the domain to point to my multisite server. The MX and mail and other records remain the same, meaning that the email is in another server.

    When I fill a form and send it to the domain, nothing happens. (Dont receive mail). But when using another adresses (with different domain than I get it perfectly. what could be happening?

    What setting do I have to check in my hosting, or how do I explain this to support in hosting?

    Thank you

    Posted 11 years ago on Thursday July 19, 2012 | Permalink
  12. @djpechi, this is going to be related to the way mail from your host is marked, and the rules on the receiving email server (be that hotmail, gmail, yahoo, whatever.) One thing you can do is try an SMTP plugin so that mail from your site is sent via an SMTP server rather than your web server's php mail() function. Here is one such plugin:

    If you install and configure that and still have trouble, you'll have to try some other things. Please let us know after you install and configure an SMTP plugin how things go.

    Posted 11 years ago on Friday July 20, 2012 | Permalink