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Email Notifications Not Working

  1. madhatter
    Member

    Here is a link to the form: http://nwwatersystems.com/services/cross-connection-control/

    Email notifications are coming to my Gmail address after a long period of time, but that does not work for my client. Notifications are not going to the Gmail address of my client, and are also not going his nwwatersystems.com email address. He's check all spam and junk folders and nothing has come in. I installed and configured the WP Mail SMTP plugin, but it did not resolve the problem.

    The site is hosted with GoDaddy, not sure if that matters. Please let me know what information you need to help me get this resolved. The client needs to be notified immediately when someone fills out his form.

    Thank you!

    Posted 8 years ago on Friday February 4, 2011 | Permalink
  2. If you are receiving email notifications to your GMail account, but it is taking a long time, this is a hosting issue. Gravity Forms sends the notifications instantly, if they are slow to arrive then it is due to your host being slow to send them. They most likely queue their email and don't send them instantly.

    As far as emails arriving at your GMail address but not arriving at his GMail address, again this isn't going to be a Gravity Forms issue. The emails are being sent, if they are being received at your GMail address then they should arrive at all GMail addresses. Gravity Forms simply executes the built in wp_mail function to send email.

    The reason why your client is not receiving email at their nwwatersystems.com email address is going to be a hosting configuration issue also.

    A couple questions...

    Is your clients email hosted with Google Apps or is it hosted with GoDaddy?

    Is the GoDaddy hosting Linux or Windows?

    The questions above are important to determine what you are going to need to do to get the notifications working. It won't be a Gravity Forms issue, it will be a hosting configuration issue but the above questions determine what you need to configure on your web host.

    GoDaddy hosting is notorious for email related issues, not to mention hosting configuration problems in general.

    Posted 8 years ago on Friday February 4, 2011 | Permalink
  3. madhatter
    Member

    Hi! Thanks for your response.

    To answer your questions:

    Email is hosted with GoDaddy.

    Site is hosted on a Windows server on GoDaddy.

    Thanks so much for your help. I was wondering if I might need to contact GoDaddy.

    Posted 8 years ago on Friday February 4, 2011 | Permalink
  4. What usually solved the notification issues with GoDaddy on Windows hosting is installing and configuring the WP-Mail SMTP plugin. Are you sure you configured the SMTP settings properly? The WP-Mail SMTP plugin has test functionality on it's settings page so you can test to see if it works... make sure you do that test and see what it says. It will tell you if it's sending mail or not.

    Posted 8 years ago on Friday February 4, 2011 | Permalink
  5. tisconsulting
    Member

    Hi Carl,
    What if the email is managed by google apps?
    My messages doesn´t get to my inbox at all.

    The site is hosted in mediatemple

    thanks in advance

    Posted 8 years ago on Tuesday February 8, 2011 | Permalink
  6. If your mail is hosted at Google Apps and you aren't receiving email it's a web server issue. Your web server thinks it's hosting your email so it never leaves your web server. It is trying to route the mail internally instead of sending the mail to GMail.

    I am not 100% sure where in MediaTemple you would fix this, you may need to contact MediaTemple support and explain to them:

    - You host your email with Google Apps
    - You are trying to send email via PHP to an email address on the same domain as your web site
    - Your web server doesn't send the email to Google Apps

    In CPanel it's usually a matter of telling your web site to route mail externally and not locally. But MediaTemple doesn't use CPanel so you will have to contact your host.

    Posted 8 years ago on Tuesday February 8, 2011 | Permalink
  7. madhatter
    Member

    Hi again!

    Yes, I configured all SMTP settings correctly. To make sure, I used the same settings to set up the account on my Apple mail and sent a test message just fine. The test message would not send through the SMTP plugin. I'm not very good with email so I'm not sure what to do. Is this something that GoDaddy needs to help me resolve? Thanks!

    Posted 8 years ago on Thursday February 10, 2011 | Permalink
  8. @madhatter If the test message would not send through the SMTP plugin then it's a configuration issue with your SMTP settings or a server issue. You will need to work with GoDaddy to get this resolved. Work with them to get the WP-SMTP plugin working properly, once you can receive the test message from that the notifications from Gravity Forms should then work. GoDaddy is notorious for having issues like this.

    Posted 8 years ago on Thursday February 10, 2011 | Permalink