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Email notifications received by some people but not others

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Anonymous
    Unregistered

    Simple issue.

    User notifications are being received by most people however I am receiving complaints from some people that they never received a notification when submitting their booking request.

    We have checked spam folders and found no emails there and I have tested the form as a user on the frontend and I do get a notification.

    Are there an suggestions or ideas I could try to find out why some people do not get notifications? One staff member who did not receive a notification uses a live.com email address if that's any use to know!

    Help appreciated.

    Thanks!

    Posted 11 years ago on Thursday April 11, 2013 | Permalink

  2. TechTools
    Member

    I am having the exact same problem with a client's site as well. I know that this is such a tricky thing to trouble shoot because the variables involved (other people's email systems) are infinite. But this seems to be a fairly regular occurrence and I would love to know if there are any steps that we can do to trouble shoot this.

    Posted 11 years ago on Friday May 10, 2013 | Permalink

  3. David Peralty

    Here are all of our troubleshooting steps related to Notifications - http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Have a look, and maybe one of them will help you, specifically the SMTP plugin idea.

    Posted 11 years ago on Friday May 10, 2013 | Permalink