Email Notifications stopped sending « Gravity Support Forums

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cultivate
Member

Email notifications seem to have stopped work sometime in the last few weeks and a site that had previously worked.

The emails are sent to an address on the same domain and the email is managed by Google apps. Im running the lastest versions of Wordpress (3.2.1) and Gravity Forms (1.6.1)

I have followed the advice of this post http://www.gravityhelp.com/forums/topic/notifications-go-to-user-but-not-administrator-email#post-24958 and contacted our host who have said

OK, I have checked the logs on the web server and they indicate that the email was successfully sent by your form to hello@...

Gravity forms has been updated a couple of times recently, could it be an issue caused by these updates, as it worked prior to these updates.?

Posted 12 years ago on Wednesday November 16, 2011 | Permalink
Carl Hancock
Administrator

Nope. Nothing has changed in Gravity Forms in regards to email notifications and no other users are reporting this issue.

Gravity Forms does not send the emails, your web server sends the emails. So any issues with email notifications not being sent or not being received will be configuration issues with either the server sending the email or the server receiving the email.

If email notifications were working and then stopped working then something changed on your site or server configuration.

The first thing you need to do is test your email notifications with them configured to send to another email adress unrelated to your site. Test with a @gmail.com or @yahoo.com email address and be sure to check the spam folder when doing so.

That will determine if the issue is specific to the address you are trying to send to, or the server as a whole.

Posted 12 years ago on Wednesday November 16, 2011 | Permalink
cultivate
Member

Carl, thanks for looking into this.

Ok, ive changed the notification email to an address separate to this domain, but also managed by google apps and it has been received.

As far as i am aware no settings have been changed on my server, or within Google apps, or at the very least i havent made any changes. Where does that leave me?

Posted 12 years ago on Thursday November 17, 2011 | Permalink
lodestone
Member

I am in the same boat. Nothing touched on the website, gravity forms updated, now the notifications haven't been coming for the last few weeks or so - not really sure when it started because it's a client's site. I know it worked when we tested it at the end of September. I'm glad to hear you got it fixed...I'll have to do some playing...oh joy:)

Posted 12 years ago on Thursday November 17, 2011 | Permalink
Carl Hancock
Administrator

@cultivate The issue is your email for that domain is hosted elsewhere and your web server settings are trying to route the email locally because your web server thinks it's hosting your email. That is why email sent to other domains are working but emails sent to the same domain as your web site are not. You need to discuss this with your web host. This is a common issue when hosting email elsewhere such as Google Apps and in fact Google has a page that discusses this:

http://www.google.com/support/a/bin/answer.py?answer=55299

@lodestone I can't tell you if your issue is the same as the users above which is why it's always best to post your own support request rather than replying to another users request. If your issue is exactly the same as the users above, then the resolution is going to be exactly what I described above.

Posted 12 years ago on Thursday November 17, 2011 | Permalink