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Email Routing Not Working

  1. Hi,

    Email routing seems to not be working. I set up correctly exactly as stated in this thread: http://www.gravityhelp.com/forums/topic/email-routing-not-working-1?replies=5#post-59452 - there are no duplicate values in the dropdown at all, and they are the same as the label, and routing has been set up correctly according to what the dropdown value is - but all emails are being sent to and sent from the wordpress Admin email set up in "Settings > General".

    Any help would be appreciated. Thanks!

    Posted 7 years ago on Sunday December 30, 2012 | Permalink
  2. Can you export the form please (Forms > Import/Export > then from the top menu "Export Forms") and email the XML file to me at chris@rocketgenius.com - I would like to install the form and see how you have the form configured. Thank you.

    Posted 7 years ago on Sunday December 30, 2012 | Permalink
  3. ok, will do.

    Posted 7 years ago on Sunday December 30, 2012 | Permalink
  4. I installed your form and configured it with 4 of my email addresses. Here is the configuration for the four email addresses in the admin notification:

    http://minus.com/ln31iegSQDNvh

    Here is the notification which was sent when I selected "No, I am not over 18." http://minus.com/lbfD8X7WPthxxu

    Here is the notification which is sent when I select "Yes, I am over 18." http://minus.com/l2nOnz9y8QMOn

    The two admin notifications were sent in each case, based on the answer to the question of being over 18 or not. It's working correctly for me here. The email comes from the proper name and email as well (the information which was submitted in the form.)

    This is likely due to the server configuration. Please try installing an SMTP plugin to have your email sent by another server, rather than relying on your server's mail functionality. We have had good luck with any of these:

    http://wordpress.org/extend/plugins/cimy-swift-smtp/
    http://wordpress.org/extend/plugins/wp-mail-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/

    Once you install and configure one of these plugins, please test again and see if the email is sent from the proper address and name and to the proper addresses.

    Posted 7 years ago on Monday December 31, 2012 | Permalink
  5. okay, great! i'll install the plugins, and let you know if it works. thank you! and Happy New Year!

    Posted 7 years ago on Monday December 31, 2012 | Permalink
  6. Just install one of the plugins. They all do the same thing, but each works a little differently. Just install one. Pick one which maybe has the best reviews or is highest rated or something.

    Posted 7 years ago on Monday December 31, 2012 | Permalink