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Email routing - Round Robin Distrabution

  1. davekusel
    Member

    Is there a way to route each submission to a different email in a round robin manner.
    Basically we have 4 sales people, each enquiry that comes in is distributed on a round robin basis. The first enquiry goes to sales person 1, second to sales person 2 etc, the 5th enquiry then goes back to sales person 1. I'm tired of doing this manually so just wondering if there is any minor modification to the code to achieve this.

    Posted 13 years ago on Wednesday February 16, 2011 | Permalink
  2. No, this isn't possible as a built in feature. If you wanted to do this you would have to implement it as a customization and create the code to keep track of the round robin distribution yourself, and then use an API hook to set the email for the notification.

    There is no code snippet available for this already as it isn't something that has been frequently requested. It's specialized functionality so it isn't something most of our users typically request.

    Posted 13 years ago on Wednesday February 16, 2011 | Permalink