PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Emails being sent from wrong account?

  1. I have just spent the last 30 minutes on the phone with Google apps support about my issue with emails not going out.

    It appears that the emails are going out are going under my the email address Craig@CraigElias.com instead of Craig.Elias@ShiftSelling.com

    How do I get it go out under the correct account.

    Craig

    Posted 12 years ago on Wednesday November 30, 2011 | Permalink
  2. I installed a the WP Mail Log to try and identify the error and came across this code...

    Content-type: text/html; charset=UTF-8
    ',
    ),
    ),
    4 =>
    array (
    'file' => '/home/celiasdh/shiftselling.com/wp-content/plugins/gravityforms/common.php',
    'line' => 979,
    'function' => 'send_email',
    'class' => 'GFCommon',
    'type' => '::',
    'args' =>
    array (
    0 => 'Craig.Elias@ShiftSelling.com',
    1 => 'Craig@CraigElias.com',
    2 => '',
    3 => '',
    4 => 'Download link For preview chapters of SHiFT! Harness the Trigger Events that Turn Prospects Into Customers',
    5 => '<font face="verdana"><font size="2">Hi Craig;
    It appears that 1=> is the from email address.

    How do I change this to Craig.Elias@ShiftSelling.com?

    Posted 12 years ago on Wednesday November 30, 2011 | Permalink
  3. Have you entered that email address as the from email in your user notification?

    You can use the "Mail From" plugin if you're not able to change the address using the form builder. It says compatible up to version 2.7, but I am currently using it with WordPress 3.2.1 (current): http://wordpress.org/extend/plugins/mail-from/

    Normally, I use this plugin to change the email from wordpress@example.com to something more useful. Somewhere craig@craigelias.com is set and that's where you need to change it.

    Posted 12 years ago on Thursday December 1, 2011 | Permalink