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Emails getting hung up for client ...what's email address "from"?

  1. Sorry I know the title makes no sense.

    I have a client who I am using gravity forms for, and they work fine test sending to myself, but when I change the address for the "send to address" to their email addresses, they don't receive the email.

    They are talking with their host and need to know the actual mailing address that the email is coming from (my guess is mail.obhg.com? [their domain is obhg.com]).

    Thanks in advance. I hope that made sense.

    - Gary

    Posted 8 years ago on Monday October 8, 2012 | Permalink
  2. Do you want to know the domain the mail is coming from, or the email address the mail is coming from? If you received a notification, can you check that and get your answer from there? The default in a WordPress installation is wordpress@yourdomain.com but that can be changed by plugins and can also be changed in Gravity Forms on the notifications tab. You can see what the admin email address is on this page for your site: http://obhg.com/wp-admin/options-general.php

    If you post a link to the page with your form embedded, we can submit and tell you if the notification arrives and who is appears to come from.

    Posted 8 years ago on Monday October 8, 2012 | Permalink
  3. Thank you ... here is a link to the page ...

    http://obhg.com/test-inquiries

    Posted 8 years ago on Monday October 8, 2012 | Permalink
  4. I submitted a test but have not yet received a confirmation email.

    However, if their email address is on the same domain as the website (like their email is contact@obhg.com) the server may have problems delivering that email to them. Normally when email notifications are not reliable, we suggest installing an SMTP plugin to offload the mail delivery to a 3rd party server. That usually helps with email delivery to accounts on the same domain (or Google Apps in a lot of cases too.) Here are a couple we've seen recommended

    http://wordpress.org/extend/plugins/wp-mail-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/cimy-swift-smtp/

    Install just one of those, configure and test it, then see if the email can be send to the address you want to use for your client.

    Posted 8 years ago on Monday October 8, 2012 | Permalink
  5. @Chris - You're saying that when the notification email address is on the same domain as the website the server may have problems delivering that email to them. Can you elaborate on this? I've had this issue and I have been successful setting up the SMTP to my personal gmail account, but for a client, I'm not able to get their SMTP working.

    Posted 7 years ago on Thursday November 1, 2012 | Permalink