Hi,
on our website, we utilize Gravity Forms to let our customers send feedback and support requests to our service team. The emails are send to a certain address which our CRM (Customer-Relationship-Management) Software Topix is scanning every 30 minutes:
http://farbglanz.de/portal-digital/service/e-mail-service/supportmail/
The emails sent by Gravity Forms look great in every email client like Gmail, Outlook etc. Except for one: our CRM Topix:
Gmail receives: Ich möchte gerne (german umlaut correctly encoded)
Topix receives: Ich möchte gerne (german umlaut wrong encoded)
I have a suspicion that our CRM isn't able to handle UTF-8. In its preferences I can set the source type to: M822, TEXT or ttxt. Nothing else. Its M833 by default.
In the mail headers send by Gravity Forms I found:
Content-Transfer-Encoding: 8bit
Content-Type: text/html; charset="UTF-8"
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I already tried to hack the file form_display.php and adjust the headers to:
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="ISO-8859-1"
The problem is, that in the generated mail I get 2 Content-Transfer-Encoding-lines:
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/html; charset="ISO-8859-1"
Emails sent like this don't show up correctly neither in Gmail nor in Topix.
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What do I make wrong? Help appreciated.
Max
