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Entries count wrong after bulk delete

Gravity Support Forums » Plugin Support » Gravity Forms

  1. drewbaker
    Member

    Hello,

    I recently used the bulk edit feature to move 45 entries to the trash. I emptied the trash.

    Now the entry count is wrong by 45. It shows there are still 45 entries, but there are actually 0 visible. The pagination shows up like there are more to view, but each panel is empty.

    It is also throwing off the conversion rate math.

    How can I remove these phantom entries?

    Thanks!

    Posted 12 years ago on Thursday May 10, 2012 | Permalink

  2. Dana Cobb
    Administrator

    Hi, Drew,

    Which version of Gravity Forms are you using? There were some issues regarding entry counts addressed in v1.6.3 and I want to make sure you have the latest version before further troubleshooting.

    If you do have the latest version, can you provide me with an admin login so I can get in and take a look? You can email me the info to me at dana@rocketgenius.com.

    Thanks.

    Posted 12 years ago on Thursday May 10, 2012 | Permalink

  3. drewbaker
    Member

    Thanks Dana. Yes the plugin is the most recent (v1.6.4.2.1). I just sent you an email with the credentials. Please let me know if you fix it so I can remove the account.

    Thanks for the help!

    Posted 12 years ago on Saturday May 12, 2012 | Permalink

  4. Dana Cobb
    Administrator

    Thanks, Drew. I'll be taking a look today.

    Posted 12 years ago on Monday May 14, 2012 | Permalink