PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Entries count wrong after bulk delete

Gravity Support Forums » Plugin Support » Gravity Forms

  1. drewbaker
    Member

    Hello,

    I recently used the bulk edit feature to move 45 entries to the trash. I emptied the trash.

    Now the entry count is wrong by 45. It shows there are still 45 entries, but there are actually 0 visible. The pagination shows up like there are more to view, but each panel is empty.

    It is also throwing off the conversion rate math.

    How can I remove these phantom entries?

    Thanks!

    Posted 11 years ago on Thursday May 10, 2012 | Permalink

  2. Dana Cobb
    Administrator

    Hi, Drew,

    Which version of Gravity Forms are you using? There were some issues regarding entry counts addressed in v1.6.3 and I want to make sure you have the latest version before further troubleshooting.

    If you do have the latest version, can you provide me with an admin login so I can get in and take a look? You can email me the info to me at dana@rocketgenius.com.

    Thanks.

    Posted 11 years ago on Thursday May 10, 2012 | Permalink

  3. drewbaker
    Member

    Thanks Dana. Yes the plugin is the most recent (v1.6.4.2.1). I just sent you an email with the credentials. Please let me know if you fix it so I can remove the account.

    Thanks for the help!

    Posted 11 years ago on Saturday May 12, 2012 | Permalink

  4. Dana Cobb
    Administrator

    Thanks, Drew. I'll be taking a look today.

    Posted 11 years ago on Monday May 14, 2012 | Permalink