PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Entries not showing up and email not received

  1. octium8


    I am VERY UPSET with the performance of this plugin.

    I created a sign up form for a training I am giving and for the past 2 months I had "no signups" only to discover TODAY that i had at least 10 people signed up at least 1.5 months ago.

    As you can see from the print screen
    I have at least 8 people who were not "read" but, if you look to the left, under Forms, it shows only 1!
    That 1 that is being displayed, showed up only TODAY and prompted me to check the entries.
    If I click on the entries, it shows NOTHING
    even though there are several NEW ENTRIES.

    I have NEVER received any notification for these entries and it cost me a lot of money!
    Because of this, I lost 3000 Euros!

    What is your excuse for this mess?

    Posted 6 years ago on Tuesday May 21, 2013 | Permalink
  2. David Peralty

    Do you have more than one form? If so you need to use the drop down to select which form's entries you are seeing.

    Did you set-up notifications for this form? If so, and you aren't receiving them, please go through these troubleshooting steps, and make sure to read all of the information given on that page.

    Posted 6 years ago on Tuesday May 21, 2013 | Permalink
  3. octium8

    I am using ONLY one Form.
    Your reply is not worth two pennies.

    Thanks for nothing.
    I will make sure NOT to recommend your product since your customer support is non existent. From what I gather, I am not the only one around here saying you suck.

    Maybe THAT should you give something to worry about..

    Oh wait.. I forgot... you just dont care

    Posted 6 years ago on Tuesday May 21, 2013 | Permalink
  4. I'm one of the owners of the company that produces Gravity Forms.

    The "1" you see that shows up next to "Forms" in the navigation has nothing to do with entries. It signifies that an update is available for Gravity Forms and that you need to update to the latest version.

    That number doesn't reflect how many unread entries there are. How could it? It's not form specific and entries are form specific. It's to notify you that a Gravity Forms update is available.

    So if you are relying no that number in the navigation to somehow tell you when you have new entries to look at, then you are making incorrect assumptions about how the product works.

    You are only going to get a notification of a form entry if you've configured your form to send email notifications. Have you done so? If you have done so and are not receiving the email notifications then that is entirely different issue and our support team would be glad to assist you with that. Email issues are ALWAYS related to web server configuration and are usually easily resolved.

    BUT David is correct that the first step to resolving email notification issues is to review the notification troubleshooting knowledge base article because there are some common reasons why notifications don't work and as I mentioned they are always due to web server and hosting configuration and not something Gravity Forms itself controls.

    HOWEVER I don't appreciate the way you are talking to my employee. You are being extremely rude, condescending and argumentative for absolutely no reason. I also see in your previous support forum request that you were also very combative and unpleasant with how you interacted with the support team despite the fact you were receiving assistance.

    You've made incorrect assumptions about functionality and are yelling at my employee and making disparaging remarks about our product and company when you don't even fully understand how the product works, what it should do and how it behaves.

    You have a choice.

    You can be polite and allow us to assist you, which we will (and have) kindly do until your issue is resolved.

    Or you can choose to be combative, impolite and rude. In which case we'll refund your money and ask you to kindly leave.

    Which one you choose is up to you.

    We are here to help our customers. But we are most certainly not here to be abused by them. Treat others the way you want to be treated and you'd be amazed at how much better your experience will be.

    Posted 6 years ago on Tuesday May 21, 2013 | Permalink