I'm one of the owners of the company that produces Gravity Forms.
The "1" you see that shows up next to "Forms" in the navigation has nothing to do with entries. It signifies that an update is available for Gravity Forms and that you need to update to the latest version.
That number doesn't reflect how many unread entries there are. How could it? It's not form specific and entries are form specific. It's to notify you that a Gravity Forms update is available.
So if you are relying no that number in the navigation to somehow tell you when you have new entries to look at, then you are making incorrect assumptions about how the product works.
You are only going to get a notification of a form entry if you've configured your form to send email notifications. Have you done so? If you have done so and are not receiving the email notifications then that is entirely different issue and our support team would be glad to assist you with that. Email issues are ALWAYS related to web server configuration and are usually easily resolved.
BUT David is correct that the first step to resolving email notification issues is to review the notification troubleshooting knowledge base article because there are some common reasons why notifications don't work and as I mentioned they are always due to web server and hosting configuration and not something Gravity Forms itself controls.
HOWEVER I don't appreciate the way you are talking to my employee. You are being extremely rude, condescending and argumentative for absolutely no reason. I also see in your previous support forum request that you were also very combative and unpleasant with how you interacted with the support team despite the fact you were receiving assistance.
You've made incorrect assumptions about functionality and are yelling at my employee and making disparaging remarks about our product and company when you don't even fully understand how the product works, what it should do and how it behaves.
You have a choice.
You can be polite and allow us to assist you, which we will (and have) kindly do until your issue is resolved.
Or you can choose to be combative, impolite and rude. In which case we'll refund your money and ask you to kindly leave.
Which one you choose is up to you.
We are here to help our customers. But we are most certainly not here to be abused by them. Treat others the way you want to be treated and you'd be amazed at how much better your experience will be.
Posted 6 years ago on Tuesday May 21, 2013 | Permalink