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Entries with no Transaction ID notification not being sent

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. rleigh@ipa.org.au
    Member

    Hi,

    We are having issues with not receiving some of the notification emails from our customers entries. I have tried to find a reason why and the only conssistency I can find si that all the notifications that aren't being sent are from entries that do not have a Transaction ID showing in the 'Entries'?

    Could you please let me know if there is a reason for this?

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

  2. David Peralty

    Can you install our Logging Add-on and look at setting it up to track that form so hopefully we can figure out why that is? http://www.gravityhelp.com/downloads/

    Posted 11 years ago on Wednesday July 3, 2013 | Permalink

This topic has been resolved and has been closed to new replies.