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Entry Export options hidden

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Chris
    Member

    I am unable to export entries as a CSV file. After choosing a form from the drop down list, the options to choose the fields and download the file do not appear. When I look at the page source I see the form fields in the code but they all have a style setting of "display:none". I recently updated Gravity Forms from 1.6.8 to 1.6.9 to see if it would fix the problem but no luck.

    Are there any known conflicts with other plugins that would cause this behavior? Or is there any other advice that you can give?

    Posted 12 years ago on Monday November 19, 2012 | Permalink

  2. Chris Hajer
    Key Master

    Sounds like you have a plugin or theme conflict which is causing a JavaScript error in your admin screen. There is no list of known plugins, but any plugin which is outputting its scripts on the Gravity Forms admin page could be suspect.

    Please check for plugin and theme conflicts by using these instructions http://rkt.gs/testing

    Additionally, I saw a website recently where the member could not export entries and it was due to Attracta code being added to the admin page by the hosting company, not a plugin or theme.

    http://www.gravityhelp.com/forums/topic/unable-to-export-entries-1#post-92450

    Posted 12 years ago on Monday November 19, 2012 | Permalink

  3. Chris
    Member

    I discovered that the Jetpack for WordPress plugin version 2.0 was causing the problem with Gravity Forms entry exporting (among other things). Reverting back to version 1.9.2 fixed the problem.

    Posted 12 years ago on Tuesday November 20, 2012 | Permalink

  4. Chris Hajer
    Key Master

    Thank you for that update. That's the first I've heard of a conflict with Jetpack (in recent memory anyway.)

    Posted 12 years ago on Tuesday November 20, 2012 | Permalink

This topic has been resolved and has been closed to new replies.