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Entry ID not being passed to Email

Gravity Support Forums » Plugin Support » Gravity Forms

  1. epicalex
    Member

    I'm running GForms 1.3.4 and WP 2.8.4. Ticks for php and mysql versions.

    I've set up a form and in the email notification settings I want to pass the entry ID to the email sent to the user in the subject and in the email body, however, it isn't displayed.

    This is the format of the subject line:
    "Support ID {entry_id} Topic - {Topic:4}"

    Two things are actually happening here. Firstly, the entry id isn't displaying, and then Topic is missed out, but the topic chosen in the form is there.

    The same thing happens in the email body.

    I had this problem before upgrading as well.

    Thanks in advance

    Posted 14 years ago on Tuesday November 24, 2009 | Permalink

  2. Carl Hancock
    Administrator

    We will look into it and replicate the issue on our end. It is probably a bug with those field variables.

    Posted 14 years ago on Tuesday November 24, 2009 | Permalink

  3. Carl Hancock
    Administrator

    A couple things to try and to look at.

    First, if you have re-arranged your form... the tokens may need to be updated in your notification emails. If you notice the 4 in {Topic:4} that is the field id. If you have re-arranged your form, this may have changed.

    Second, try clearing our your subject line and building it from scratch again. Don't cut-n-paste what you have, type it again and use the variable dropdown to insert the form field variables once again.

    Try this on the subject line and body. For the body you can just clear out the portion of the body that contains those variables and then re-insert them using the variable dropdown.

    Let me know if this has any effect...

    Posted 14 years ago on Tuesday November 24, 2009 | Permalink

  4. epicalex
    Member

    Hi Carl, thanks for the reply.

    I followed your instructions, and it worked on the body, but the subject line is still not showing the entry_id.

    EDIT: This only happens in the email sent to the user, the admin email has the entry_id in the subject.

    Interestingly, If I go to add a note to an entry and select to send a copy to the email from the form, the entry_id is also missing, but everything else is intact.

    Thanks for your help on this, it's kind of crucial to me using the plugin!

    Posted 14 years ago on Wednesday November 25, 2009 | Permalink

  5. Carl Hancock
    Administrator

    We have figured out the issue and this bug will be fixed in the 1.3.5 release which we will be pushing out on Monday. Thanks!

    Posted 14 years ago on Wednesday November 25, 2009 | Permalink

  6. epicalex
    Member

    Excellent, thanks for looking into it, and glad I could help out inadvertently finding a bug!

    Posted 14 years ago on Wednesday November 25, 2009 | Permalink