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Entry Notification Not being Sent Out

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. Field2
    Member

    I have a problem with the paypal plugin. I want paypal and wordpress to email me when a form has been submitted. The form notification is not being sent out when the "Send admin notification only when payment is received. " paypal option is checked. I only receive a paypal confirmation email. I need both the paypal confirmation email and the form entry notification sent. Is there a way to accomplish this? Thanks!

    Posted 12 years ago on Tuesday August 23, 2011 | Permalink

  2. Carl Hancock
    Administrator

    You first need to see if notifications are working normally. With a non-PayPal form do you receive the admin notifications?

    Posted 12 years ago on Tuesday August 23, 2011 | Permalink

  3. Field2
    Member

    Yes. When we uncheck the paypal option "Send admin notification only when payment is received. ", we receive a form entry notification. When the paypal option is checked, we receive paypal confirmation but not the entry form confirmation.

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  4. Carl Hancock
    Administrator

    Are the Entries for the form being marked as Paid/Approved when a payment is made? Or do they still say Processing? If they still say Processing then that is why. PayPal IPN isn't communicating back to your site and marking the entries as paid.

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  5. Field2
    Member

    Yup. That's it. They're all marked as processing. Is there a reason why the IPN wouldn't be communicating back to the site? I have the IPN setup in paypal URL going to http://www.myserve.net/?page=gf_paypal_ipn and have checked the "Receive IPN messages (Enabled)". In the paypal plugin setup, I have checked the "Confirm that your have configured your PayPal account to enable IPN".

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  6. Carl Hancock
    Administrator

    Login to your PayPal account and go to the IPN History and see what the history tells you. You can see the IPN requests. See if they are failing or not. Typically IPN issues are going to be web server issues blocking the IPN process.

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  7. Field2
    Member

    Hi Carl, I went to my IPN history and it's showing that the notifications have sent, yet in the gravity form it says that it's still processing. Do you think the web server is blocking the IPN?
    Thanks for your help!

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  8. Carl Hancock
    Administrator

    It's possible. We can look into this and debug the IPN but in order to do so we would need the following information:

    - WordPress admin login
    - FTP login

    You can send this information to me directly at carl@rocketgenius.com and reference this forum post and we can take a look tomorrow and debug the IPN notifications to see why they aren't being processed.

    Posted 12 years ago on Thursday August 25, 2011 | Permalink

  9. Field2
    Member

    Hi Carl,
    I just sent you an email. Again, thanks for all of your help!

    Posted 12 years ago on Thursday August 25, 2011 | Permalink

  10. Carl Hancock
    Administrator

    This issue turned out to be an extra space at the end of the PayPal email entered in the PayPal Add-On settings. We will be updating the PayPal Add-On to make sure any extra spaces are trimmed in the next release.

    Posted 12 years ago on Thursday August 25, 2011 | Permalink

This topic has been resolved and has been closed to new replies.