Entry payment status is "Processing" — PayPal has no record of these submissions

Hello,

I am using the PayPal add on to process conference registrations. Some payments are successfully processing through PayPal on the first try but I can see that some have to try multiple times. I see multiple entries for the same person and on the first try the payment status is processing. I have contacted PayPal and they have no record of the of the entries that are processing. I currently have 13 different entries — 2 people tried to register and it never processed through PayPal and PayPal has no record of it. Another three people were successful on the second attempt but PayPal has no record of the first attempt.

Any assistance you can provide to resolve this issue would be greatly appreciated. I am expecting several hundred registrations over the next few weeks and am very concerned that we will lose registrations if people have to try multiple times to register.

Thank you!

I have the same problem. i have paypal 1.4 installed but payment status is still Payment Status: Processing .

I have also been having a similar issue. We are hosting a conference and have our conference registration setup through Gravity Forms + PayPal. I have a registration form that asks for a PayPal payment. It says I have over 100 different entries for that form, but only 65 PayPal payments have been received. Why is that? How can I resolve this issue? (Only allow complete registration (with payment) be submitted as a entry.

We are also having this issue using the following Gravity Forms plugins:
Gravity Forms - Version 1.6.3.1.2
Gravity Forms PayPal Add-On - 1.4
Gravity Forms User Registration Add-On - Version 1.3
Gravity Forms MailChimp Add-On - 1.6.2
Gravity Forms + Custom Post Types - Version 3.0.1 (I realize this is not an official GF plugin)

FYI the page has a long multipage form and can be found here:
http://saveabull.com/pet-resume/

Same as above. Updated plugin, everything worked fine then... I think you really need to address this issue. Seems like a lot of people need your help Gravity Forms...

I ran into this issue as well but found a resolution. After turning on logging I noticed that there was an error stating that there was an email address mismatch. I have a number of email addresses attached to my PayPal account and was using one of the vanity one's for this, but I in fact needed to use the Primary email address. You can check to see what the Primary PayPal email account is by logging in and viewing Profile > Add or Edit Email. Once they match you should be good to go.

hope this gets resolved soon. just sent you guys an email with the log.txt

any updates on this?

I'm having the same issue. We have two forms: one for a one-time donation, and one for a monthly donation (which is basically a subscription). Both worked in testing, but only the one-time donation goes through in production. I've enabled logging, and hopefully there is a resolution soon.

I'm curious: these transactions that are pending...can they still go through once the issue is fixed, or are they lost forever?

Confirming what g0shu4 posted. If a user fills out the GF form but does not complete the transaction on PayPal's slide, then there will be an orphaned entry with the status shown as Payment Status: Processing in the Info panel.

After searching here, I found that the checkbox I required had html in it ( a link to terms ) was preventing user registration. Now the form is not sending to paypal, but registering a user without payment.

I'll create a new post for that issue.