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Error Message after submit

  1. Any ideas how to fix this? I just purchased, installed, and created a simple form w/ Gravity Forms. This is after hitting submit on contact form at http://thetechbyte.com/contact

    Fatal error: Cannot redeclare class phpmailerException in /home/pakimwood/TheTechByte.com/wp-includes/class-phpmailer.php on line 2531

    Thank you!

    Posted 7 years ago on Wednesday July 25, 2012 | Permalink
  2. David Peralty
    Administrator

    Can you try the following to see if there is a plugin conflict taking place here please:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 7 years ago on Wednesday July 25, 2012 | Permalink
  3. Alrighty. I found the plugin with the conflict. Problem is... it's my hefty membership plug in :( Where do I go from here... I want both :)

    Posted 7 years ago on Wednesday July 25, 2012 | Permalink
  4. David Peralty
    Administrator

    Can you let them know about the issue? Can you also link us to the membership plugin?

    Posted 7 years ago on Wednesday July 25, 2012 | Permalink
  5. Sure. I will contact their support department. http://digitalaccesspass.com/ is the plug in.
    I hope this can get resolved, it looks like you have a great product and comes highly recommended.

    Posted 7 years ago on Wednesday July 25, 2012 | Permalink
  6. Hello, I've got the same problem with the same plugin. (DigitalAccessPass). Can't use your plugin with it.

    Posted 7 years ago on Monday August 13, 2012 | Permalink
  7. @cyclebob, have you contacted DigitalAccessPass and asked your question there? What error are you receiving?

    Posted 7 years ago on Monday August 13, 2012 | Permalink
  8. I haven't yet, but I will. Here's the code that I get when someone hits the submit button:

    Fatal error: Cannot redeclare class phpmailerException in /home/athlete/public_html/wp-includes/class-phpmailer.php on line 0

    Here's the page that I noticed the error: http://athletesaudio.com/almost-ready/ , but every Gravity form that I've used (on other pages) does the same thing.

    Posted 7 years ago on Monday August 13, 2012 | Permalink
  9. Oddly enough, I cannot find a reference to phpmailerException in the Gravity Forms plugin files. My guess is that the DigitalAccessPass plugin is using that function, and it's duplicating the name of a WordPress function, or even trying to include the same file again. I don't have access to that plugin to check. It might be a simple fix. It will be on their end though, not with WordPress or Gravity Forms, I don't think.

    Posted 7 years ago on Monday August 13, 2012 | Permalink