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Error message, but not fields highlighted.

  1. I've looked through the posts on here and I can't find anything that addresses this issue.

    I've created a donation form that uses the PayPal Pro add-on, when the PayPal feed is enabled, the form will not submit to PayPal and displays this error "There was a problem with your submission. Errors have been highlighted below." However, there are no fields highlighted and I cannot find any problems with the form. When I remove the PayPal feed the form works properly. I've looked in the Developer console on Chrome and I can't find any issues there either.

    The problematic form can be found at http://www.aalove.org/donate/

    The site is running Gravity Forms 1.7.6 and WordPress 3.5.2

    Any help would be much appreciated.

    Posted 4 years ago on Monday July 8, 2013 | Permalink
  2. Install and activate the logging plugin found on this page (ignore the message it gives about your license). Then go to the Settings page of Gravity Forms and at the top you will see a Logging link. Click this link and then enable all messages for PayPal Pro. Save. Next time the form gets filled out a log will get created. Go back to the Logging page and there will be a link to view the log. This should show you the error code that is getting sent back from PayPal.

    Posted 4 years ago on Monday July 8, 2013 | Permalink
  3. Thanks for the fast response, I did this and made an attempt. I'm not sure why it's having so much trouble. I do not have a Credit Card form installed on the form, if that matters for this.

    2013-07-08 13:06:42 - DEBUG --> Sending one time payment.
    2013-07-08 13:06:42 - DEBUG --> Sending request to PayPal - URL: https://api-3t.paypal.com/nvp Request: METHOD=DoDirectPayment&VERSION=52.0&PWD=LX7YTFKTX73EYZL4&USER=shelle650_api1.hotmail.com&SIGNATURE=AFcWxV21C7fd0v3bYYYRCpSSRl31AG8Ccl..sNlUv98Pw97SvcZG9Qiz&CREDITCARDTYPE=&ACCT=&EXPDATE=&CVV2=&STREET=P.O.+Box+101&STREET2=&CITY=Bettendorf&STATE=Iowa&ZIP=52722&COUNTRYCODE=US&CURRENCYCODE=USD&FIRSTNAME=Jason&LASTNAME=Howell&EMAIL=jason%40qctotaltech.com&DESC=&L_NAME0=Donation+Amount&L_DESC0=Donation+Amount&L_AMT0=1&L_NUMBER0=1&L_QTY0=1&PAYMENTACTION=Sale&IPADDRESS=173.23.251.42&RETURNFMFDETAILS=1&BUTTONSOURCE=gravityforms&AMT=1&NOTIFYURL=http%3A%2F%2Fwww.aalove.org%2F%3Fpage%3Dgf_paypalpro_ipn
    2013-07-08 13:06:43 - DEBUG --> Response from PayPal: TIMESTAMP=2013%2d07%2d08T18%3a06%3a42Z&CORRELATIONID=d9bd28a2dc5e8&ACK=Failure&VERSION=52%2e0&BUILD=6680107&L_ERRORCODE0=10527&L_ERRORCODE1=10563&L_ERRORCODE2=10562&L_ERRORCODE3=81234&L_SHORTMESSAGE0=Invalid%20Data&L_SHORTMESSAGE1=Invalid%20Data&L_SHORTMESSAGE2=Invalid%20Data&L_SHORTMESSAGE3=Invalid%20Parameter&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%2e%20Please%20enter%20a%20valid%20credit%20card%20number%20and%20type%2e&L_LONGMESSAGE1=This%20transaction%20cannot%20be%20processed%2e%20Please%20enter%20a%20valid%20credit%20card%20expiration%20month%2e&L_LONGMESSAGE2=This%20transaction%20cannot%20be%20processed%2e%20Please%20enter%20a%20valid%20credit%20card%20expiration%20year%2e&L_LONGMESSAGE3=ExpDate%20%3a%20Invalid%20Parameter&L_SEVERITYCODE0=Error&L_SEVERITYCODE1=Error&L_SEVERITYCODE2=Error&L_SEVERITYCODE3=Error
    2013-07-08 13:06:43 - DEBUG --> Friendly view of response: Array
    (
    [TIMESTAMP] => 2013-07-08T18:06:42Z
    [CORRELATIONID] => d9bd28a2dc5e8
    [ACK] => Failure
    [VERSION] => 52.0
    [BUILD] => 6680107
    [L_ERRORCODE0] => 10527
    [L_ERRORCODE1] => 10563
    [L_ERRORCODE2] => 10562
    [L_ERRORCODE3] => 81234
    [L_SHORTMESSAGE0] => Invalid Data
    [L_SHORTMESSAGE1] => Invalid Data
    [L_SHORTMESSAGE2] => Invalid Data
    [L_SHORTMESSAGE3] => Invalid Parameter
    [L_LONGMESSAGE0] => This transaction cannot be processed. Please enter a valid credit card number and type.
    [L_LONGMESSAGE1] => This transaction cannot be processed. Please enter a valid credit card expiration month.
    [L_LONGMESSAGE2] => This transaction cannot be processed. Please enter a valid credit card expiration year.
    [L_LONGMESSAGE3] => ExpDate : Invalid Parameter
    [L_SEVERITYCODE0] => Error
    [L_SEVERITYCODE1] => Error
    [L_SEVERITYCODE2] => Error
    [L_SEVERITYCODE3] => Error
    )

    2013-07-08 13:06:43 - ERROR --> Payment was NOT successful.
    2013-07-08 13:06:43 - DEBUG --> Validation result - Error code: 10527 Message: <!-- Payment Error: 10527 -->There was an error processing your credit card. Please verify the information and try again.

    Posted 4 years ago on Monday July 8, 2013 | Permalink
  4. That's your problem. That add-on relies on the credit card field.

    http://www.gravityhelp.com/documentation/page/PayPal_Pro_Add-On

    If you are looking to have users just pay via PayPal, then you will want to use our PayPal Standard add-on instead.

    Posted 4 years ago on Monday July 8, 2013 | Permalink
  5. Thank you so much!

    Posted 4 years ago on Monday July 8, 2013 | Permalink

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